Description
We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You'll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!
6:45 am -3:15 pm / 2:45 pm - 11:15 pm
Weekends are required
Open availability preferred
Responsibilities
•Mitigate customer complaints as needed
•Work with the housekeeping staff to ensure rooms are ready for new guests
•Take incoming calls, online and in-person room bookings requests, and answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requests
•Perform regular bookkeeping duties: make sure hotel guest information is current and correct
•Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
Qualifications
•1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
•Must have graduated high school, received a GED or equivalent
•Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
•Has previous experience or working knowledge of Microsoft Office and reservation management systems
•Has experience answering telephone calls and troubleshooting stressful situations