Working EST or CST hours.
Call Center Associate - Healthcare

We are looking for a Call Center Associate, who will be supporting our client's customers as a first point of contact. In this role, you will be responsible for answering calls, providing product information, and helping the customer by being informative, empathetic, and eager to quickly solve a customer's problem. You respond to all healthcare related customer inquiries by utilizing information learned during training and leveraging resources available through people, customer records, and knowledge management systems.

Responsibilities:

• Identify customer needs to ensure the customer is provided complete and accurate information.
• Process required transactions via mainframe or web-based applications.
• Submit research requests in a concise yet accurate manner.
• Maintain a thorough knowledge of the company and client programs, policies, and technology.
• Communicate effectively in a warm and empathetic manner.
• dhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals.
• Provide calm conflict resolution and problem solving for customers.

• Minimum one year of customer service experience, preferably in the healthcare industry
• Highly organized, task-oriented, and have the ability to work in a fast-paced environment.
• Demonstrated problem-solving and troubleshooting skills
• Excellent written and verbal communication abilities
• Minimum of High school diploma or equivalent