Overview

Founded in 1967, ImageFIRST® is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing their clients’ linen inventory for cost management. As leaders in infection prevention, they currently own and operate the most HLAC-accredited facilities in the industry. With one of the highest customer retention rates in the industry – 97% – ImageFIRST is dedicated to improving patient satisfaction and making staff happy with our white glove service!

Check out our company page: https://www.imagefirst.com/company/

Responsibilities & Qualifications

Due to tremendous growth we are a seeking an Account Executive in Detroit, MI who will join our dynamic team, report to the SVP of Sales, and drive growth through upselling and exceptional service coordination.

The Accont Executive will play a key role in managing and expanding our customer relationships, and we are looking for a motivated individual to help us continue our success story.

RESPONSIBILITIES: 

• Manage key relationships within a targeted list of clients
• Achieve quarterly targeted new business growth goals
• Verify invoice accuracy
• Position clients for contract renewal
• Assist and create loyal customers
• Improve customer loyalty through exceptional interaction and complete resolutions to any of their concerns
• Work with Route Sales Drivers/Customer Advocates, Service and Production leadership as needed to ensure consistent high quality delivery
• Attend all sales meetings and sales training
• Develop and maintain other analytic reports as required by management
• Develop and execute a Goodwill Plan within key accounts
• Conduct quarterly business reviews with key contacts 

MINIMUM QUALIFICATIONS:

• Must have at least 3 years' of sales experience
• Must possess a minimum of a 4 year college degree or equivalent experience
• Account management and customer service experience
• Must be MS Office Proficient (Word, Excel)
• Must be willing to learn and grow with company
• Must possess strong decision making skills
• Must possess effective communication skills: written and verbal
• Interpersonal skills
• Initiate new ideas to get the job done by going beyond the normal performance expectations of the position
• Handle all situations, i.e., time pressure, deadlines, task difficulty
• Achieve total task accomplishment through concern for all areas involved, no matter how small
• Get along well with people and put them at ease; build rapport through use of listening and oral communication skills 

Company Values & Benefits

We offer a competitive total compensation package which includes a salary potential of over $90K (base salary of $65K-$75K along with commission). Additional perks include a generous monthly car allowance, and gas card with significant opportunities for growth and career advancement, and an EXCELLENT benefits package that includes:

• Competitive pay
• Medical, Dental, Vision 
• Pet, Legal, and Hospital Indemnity Insurance 
• 401k (match)
• Paid Time Off Package
• Great company culture
• Collaborative team environment 

Required Competencies:

• Be Respectful: Value all we come in contact with
• Be Remarkable: Create a positive moment with every interaction
• Be Safe: Keep ourselves and those around us safe
• Be Honest: Be guided by truthfulness in all we do 

EOE / Drug-Free Workplace 

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law. We are fueled by the talent, passion, and diversity of our associates.

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