Description
We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. We do things a little differently at The Radical. If you want to help shape experiences, and come to work looking to have some fun, The Radical is the place for you!
Responsibilities
•Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
•General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
•Field customer complaints when necessary
•Take incoming calls, online and in-person room bookings requests, and answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requests
•Connect with the housekeeping department to ensure guest accommodations are ready
Qualifications
•Working knowledge of Microsoft Office and reservation management systems
•Well-versed in taking telephone calls and handling stressful situations
•At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
•Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
•High school diploma, GED, or equivalent