General Summary. . The Help Desk Technician provides remote technical support and assistance to end-users of telecommunications, broadband, and video providers nationwide. This position troubleshoots issues and ensures a friendly, helpful, and timely resolution. The Help Desk Technician will possess excellent communication skills and a strong ability to diagnose and resolve technical issues remotely. The Technician uses troubleshooting techniques...
This position is Wednesday - Saturday from 7 am – 6 pm OR Sunday – Wednesday 7 am – 6 pm. Depending on department needs. General Summary. A Network Assurance Technician I provides intermediate level customer and network surveillance, triage, and repair support for the Company’s network and customers. Act as frontline, second-level technical support within the Network Assurance team responsible for ensuring customer and network service reliability...
Join our Managed Services Team as a full-time Network Operation Center (NOC) Technician II. Do you thrive in a fast-paced environment solving IT challenges. Are you passionate about keeping businesses running smoothly. If so, you could be our next NOC Technician II. About the Role. As a full-time Network Operation Center Technician II, you'll be the second line of defense for our valued clients. You'll troubleshoot technical issues, provide proac...
General Summary. Provides support to the Service Delivery team in overseeing all aspects of service delivery projects. This position is responsible for interacting with project teams to ensure all activities in a project life cycle are conducted and executed on time. Will assist in the development of comprehensive plans and the management of customer and vendor relations. Must communicate with resources to accomplish project tasks and maintain pr...
General Summary. . . As an essential part of the Human Resources team, this role focuses on enhancing HR programs' overall efficiency and effectiveness while emphasizing exceptional customer service to internal and external stakeholders. The Human Resources Generalist is crucial in handling the end-to-end payroll cycle and its related components. This position actively contributes to supporting the Human Resources Department in companywide policy...
General Summary. . The Member Service Associate position is responsible for greeting. and screening visitors and processing payments for services. This position receives and records customer payments via mail, over the phone, in-person, and online, including scanning and bank transactions, etc. Performs a wide variety of office duties and administrative activities. Supports staff and department heads for projects. Effectively uses all appropriate...
General Summary. . The Member Service Associate position is responsible for greeting. and screening visitors and processing payments for services. This position receives and records customer payments via mail, over the phone, in-person, and online, including scanning and bank transactions, etc. Performs a wide variety of office duties and administrative activities. Supports staff and department heads for projects. Effectively uses all appropriate...
General Summary. The Member Service & Sales Specialist is a customer service and sales position that interacts directly with customers across the Golden West service territory over the telephone, in-person, or via the Internet. This position assists customers with billing inquiries. new service requests. and disconnects. The Member Service and Sales Specialist completes the work for service connects and disconnects. investigates complaints and pr...
General Summary. The Member Service & Sales Specialist is a customer service and sales position that interacts directly with customers across the Golden West service territory over the telephone, in-person, or via the Internet. This position assists customers with billing inquiries. new service requests. and disconnects. The Member Service and Sales Specialist completes the work for service connects and disconnects. investigates complaints and pr...
General Summary. The Customer Success Advisor is responsible for ensuring the success and satisfaction of our business customers in utilizing the Company’s products and services effectively. The Customer Success Advisor develops relationships with potential and existing business customers to understand their needs and challenges, develop solutions that align with their objectives, and leverage the Company’s products and services to help their bus...
Temporary (1000 hrs) - Up to 28 hrs per week. General Summary. Assists the Plant Engineering team in the preparation of plans and specifications, contracts, amendments and final documents for outside plant projects. Manages and maintains construction records, construction invoices, materials used, etc. Prepares correspondence, helps track projects and provides necessary follow-up. Sets up and manages the filing and paperwork involved in projects....
General Summary. . A Field Service Technician I performs install and repair of Voice, Broadband, and Cable TV services for residential and business customers. Provides remote hands assistance for other groups in the Company. . Essential Job Functions. . . Install and repair the Company’s Voice, Broadband, and Cable TV services and equipment for residential and business customers. . Communicate and coordinate with customers in a professional manne...
