INTRODUCTION

Established in 1998, Scooter's Coffee has distinguished itself as one of the premiere specialty coffee companies in the industry. Scooter's Coffee may be one of the fastest-growing specialty coffee brands, but simplicity is at our core: sustainably sourced ingredients we handcraft into perfection. We believe in taking time to connect and create an amazing experience in each life we touch. At Scooter’s Coffee we live our core values of integrity, love, humility and courage and we are looking for talented, passionate, amazing people to join our team.

Within the Scooter’s Coffee brand sits Harvest Roasting, which includes our warehouse, bakery, and roastery. Harvest Roasting serves as the supplier to all of our coffeehouse locations, including corporate and franchise owned, providing weekly product deliveries of the vast majority of products needed for daily business. For us, the focus is on quality; therefore, we handle all the roasting, shipping, baking, and packaging within Harvest Roasting.

At Scooter’s Coffee, we are courageously committing to bringing our mission to communities across the nation. We seek to create an amazing experience in each life we touch, creating connections fueled by our passion for world-class coffee. We live and breathe by our Core Values: Integrity, Love, Humility, and Courage. These four simple, yet powerful, words guide how we show up for our coworkers and our customers. So, what’s it like to work at Scooter’s Coffee?

· Leaders who inspire with their vision and stewardship of brand values

· Dynamic growth phase means no two days are the same

· Better together: intentional collaboration provides meaning and direction in our work

· Innovation welcomed at all levels

· Family culture: in out and out of work, we care for the whole you

· Lots, and lots, and lots of coffee!!

At Scooter’s Coffee, we care about our employees like family, and we know there’s nothing more important to you than your family. Here’s how we support you:

· Physical – full suite of insurance plans to protect your physical and mental health

· Financial – competitive total pay, company contributions to your 401(k) and HSA, custom financial wellbeing program, plus free 1:1 financial planning consultation

· Life/Work Balance – PTO, paid holidays, and paid leave for all parents. We have professional development tools for you and Employee Assistance Program access for your whole family

· Community – Paid time to volunteer and organized giving campaigns

· Perks – $75/month credit for in-store purchases, discounted products from our online store, drawings for free event tickets, and access to exclusive branded apparel items

LOCATION

This position is a 100% in person role. The successful candidate will be expected to work in person on all scheduled work days.

Description

The primary function of this position is to utilize coaching and leadership skills to manage drivers and achieve specific goals and KPIs. These goals and KPIs include meeting pick-up and delivery requirements, maximizing revenue, driver productivity and other established company goals, retaining drivers, and achieving an excellent safety record.

Essential Duties & Responsibilities

• Review driver routing and check calls to determine driver location and estimated delivery times.
• Receive load assignments from customer service and review to ensure the appropriateness of such driver work assignments.
• Dispatch loads to the drivers (issue load information, loading instructions, directions, routing, and fuel information).
• Call customers to obtain and provide information as needed and schedule loading/delivery appointments, as necessary.
• Notify Customer Service Department of issues/changes that might impact customer expectations or affect load assignments.
• Promote safety throughout all areas of operations, including the dispatching of loads in accordance with the driver’s hours of availability and hours of service.
• Focus on driver retention by understanding driver requirements/preferences, by monitoring driver performance to ensure driver requirements are being met, and by keeping drivers informed and motivated.
• Identify, track, and resolve performance issues by conducting driver evaluations and driver route and hold meetings.
• Resolve driver conflicts, problems, and requests with respect to matters such as, home-time, pay, equipment, and load assignments.
• Manage driver off-time, PTO, available hours, and expenses.
• Manage, coach, and develop employees to achieve work objectives and improve performance and skills.

Qualifications & Requirements

• BA/BS degree in business management, transportation, supply chain management or related field and/or work experience equivalent
• 3 years in transportation, warehousing, and or supply chain environment
• 1-2 years of supervisory and leadership experience in transportation and distribution
• Professional and positive appearance and attitude
• Communications skills, a must
• Troubleshooting skills, a must
• Systems knowledge including but not limited to Word, Excel, Sage 100, UPS Worldship, Deposco, Samsara and Warehouse management software system experience, or like applications.
• Ability to travel up to 10% of the time

Physical Requirements

• Ability to stand, climb, and walk for 8 hours or more
• Ability to work in varying temperatures (hot, cold, freezer)
• Ability to lift 75lbs

Disclaimer

The functions and skills described here are general in nature and represent the type of work performed, but they do not constitute an exhaustive list of the duties and responsibilities of the job.