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Reports To: Mortgage Servicing Administration Officer
Primary Functions: Provide customer service to mortgage and real estate loan borrowers by responding to various requests and providing accurate information in a timely manner.
Duties and Responsibilities:
Education: High school graduate or equivalent.
Creditable Experience in Lieu of Education: Not Applicable
Experience/Skills: Mortgage Servicing Administration Specialist I requires one-year experience in the mortgage loan servicing field. Real estate lending or other financial services field may be substituted. Mortgage Servicing Administration Specialist II requires a minimum of two years experience in the real estate lending field with one year associated with the mortgage loan servicing or production field. Mortgage Servicing Administration Specialist III requires a minimum or three years experience in the real estate field with one year being servicing related. Must demonstrate the ability to handle conflict resolution with borrowers and have strong letter writing abilities. Must have good communication skills with working knowledge of mortgage documents, terminology and investor/insurer requirements. Ability to handle all member/borrower inquiries while complying with various investor requirements. Direct member/borrower contact is required. Proficient typing, data input and calculator skills.
Tenure: Mortgage Servicing Administration Specialist II, Category 14, requires six months tenure in the Mortgage Servicing Administration Specialist I position with performance that meets or exceeds expectations. Mortgage Servicing Administration Specialist III, Category 13, requires one year tenure in the Mortgage Servicing Administration Specialist II position with performance that meets or exceeds expectations. Directly related work experience may be substituted for tenure.
Compensation:Salary Pay Range:
Starting base salary will be determined based on candidate experience, qualifications, education, and local or state wage requirements, if applicable and will fall within the range provided above.
In accordance with our Salary Administration policy, new hire base salaries generally fall within the minimum to midpoint of the listed range.
Benefits:Equal Opportunity Employer
Full Time
$64k-87k (estimate)
05/02/2024
05/15/2024
globalcu.org
FAIRCHILD AFB, WA
100 - 200
1954
JOHN MAGUIRE
$10M - $50M
Banking
Global is here to grow your dreams. Our business is to serve our members and our community. As a co-operative financial institution, our profits go back to our membership. We offer innovative products and services, low rates, few fees and excellent service. Who can join? You can, if you live or work in Washington State, or Kootenai, Benewah, Shoshone or Latah counties in Idaho. If you are an active duty or retired military person or a contractor affiliated with Fairchild Air Force Base, Aviano Air Base, Camp Ederle or Camp Darby you are automatically eligible for membership. We have locations ...throughout the Inland Northwest and Italy. Plus, we offer access at 6700+ shared branching locations and over 26,000+ ATMs nationwide. Visit https://www.globalcu.org/locations to find a location near you. Our story begins in October 1954. Mary Milla, a secretary who worked at Fairchild Air Force Base, founded the credit union as a means to serve the financial needs of the military and civil service employees. We began as Fairchild Credit Union and have grown to become Global Citizens. What is a Global Citizen? Global Citizens give their time. They make you smile. They're engaged, integrated, transformative. They love this community and its people, And actively do their best to leave this world a better place. We believe in Global Citizens. Be a Global Citizen. #weareglobalcitizens If you want to grow your dreams with world-class service, great convenience and a place to bank that celebrates your community, then join us and be a Global Citizen. Federally Insured by NCUA. Equal Housing Opportunity Lender.
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