Job Summary

The Director of Programs is primarily responsible for providing leadership and management oversight of the Program team as they work to reach, serve, and support all girls within the council. This position is responsible for providing leadership in the development of innovative strategies and effective service in the implementation of the Girl Scout Leadership Experience. This position works in partnership with other operational and organizational functions to support organizational mission, goals, and strategic priorities.

Essential Duties and Responsibilities:

• Provides leadership to the management of the Program team. Ensures that teams comply and support the GSUSA philosophy and the council policies, procedures, standards, and business practices.
• Ensures compliance for safety and security based on national and local council policies and American Camp Association accreditation standards for resident/day camp, events and activities, troop camping/trips, facility reservations and usage, and periodic updating of associated forms.
• Administers processes for member insurance/claims, participant incident reports and follow-through, responds to emergency phone calls from troops to determine and advise on next steps.
• Develops and manages department budget and corresponding resource allocations.
• Schedules and coordinates work plans for department marketing materials: event programs, program guides, website updates and social media.
• Provides direction and guidance to staff in determining and developing innovative strategies to ensure the effective support of troop leaders.
• Ensure girl and adult safety through education and promotion of safe practices and consistent interpretation of GSUSA and council policies, standards and procedures.
• Assists the senior leadership team to ensure compliance with council, GSUSA, federal, and state policies.
• Performs additional duties as assigned.

Minimum Qualifications

Education and Experience:

• Bachelor’s degree in related field, or equivalent combination of education and experience.
• 3-5 years of experience in a supervisory role.
• Experience in program development, event coordination, volunteer management, and customer service preferred.
• Must have a valid driver's license within the state of employment.

Required Skills and Abilities:

• Exceptional project management skills.
• Proficient computer skills.
• Proficient in customer relationship management software and technology.
• Excellent written and oral communication skills.
• Planning and organizational skills with attention to details.
• Strong interpersonal skills with the ability to establish effective working relationships with other staff members, visitors, volunteers and the general public via telephone, email and in person.
• Demonstrate ability to successfully manage multiple priorities, work independently, and meet deadlines.

Physical and Schedule Requirements:

• Must be able to lift and carry up to 25 pounds.
• Prolonged periods sitting at a desk and working on a computer.
• Willingness to work a flexible schedule including some evenings and weekends; occasional overnights as necessary, and ability to travel as job requires.