1.0 FTE (40 hrs/wk); Monday - Friday, hours ranging between 7:30am to 5:00 pm . This position is for the Phalen Adult Clinic in St. Paul. $2,500 sign on Bonus!
Purpose of position
This position is expected to maintain and promote excellent patient care and customer service by supporting the efficient running of the clinic through direct patient care clinical duties and administrative duties. Specific duties are determined by the work setting or patient population served as directed by providers (MD/APP) and nurses but in coordination with the entire patient care team. We organize care around each patient's condition which requires staff at multiple levels and across many departments to exhibit exceptional teamwork qualities including communicating efficiently and effectively and adopting the behaviors required for high functioning integrated teams.
Compensation & Benefits Information
The hourly wage for this opportunity is $19.76/hour to $29.63/hour, with a median wage of $24.69/hour. Shift differentials of $1.00/hour for evenings, and $1.25/hour for weekends are available for this position. Pay is dependent on several factors including relevant work experience, education, certification & licensure, and internal equity. Hourly pay is just one part of the compensation package for employees. Gillette supports career progression and offers a competitive benefits package that includes a retirement savings match, tuition and certification reimbursement, paid time off, and health and health and wellness benefits for .5 FTE and above.
Qualifications
Required

• Completion of an accredited Medical Assistant program.
• Current Medical Assistant certification by either the AAMA (CMA), AMT (RMA) or obtained within 6 months from date of hire.

• Current BLS certification (Basic Life Support through the American Heart Association) or obtain within 90-days of hire.

Preferred

• Experience in a hospital or clinic environment.

Core Responsibilities and Duties
1. Provides direct support to the providers during patient visits.

• Works as an integral part of the clinical team to provide consistent delivery of quality patient care by collecting pertinent medical information (i.e. medical history,

allergies, medications, falls risk, depression) in the patients' electronic medical record documenting, explaining treatment procedures, preparing patients for examination,
assisting providers during exams and collecting and preparing laboratory specimens.

• Accurately evaluates provider orders and is able to effectively communicate with providers when clarifications are needed.

• Provides patient care in accordance with Gillette, Joint Commission and quality standards.

• Communicates patient-related data and information to enhance active and informed decision making by patients, families, nurse colleagues, and other healthcare providers.

2. Demonstrates proficient access to Gillette clinical information systems and completes documentation in an accurate, thorough, and timely manner.

• Completes documentation in an accurate, neat and timely manner, effectively detailing the events of the appointment including rooming patients, initial screening (falls, behavior, PROM surveys, etc.), gathering chief complaint, clinical measurement data (Height/weight, vital signs, etc.), obtain electrocardiogram, procedure support (passing instruments, supporting patient, positioning, etc.), pre-procedure instruction phone calls, reinforce, administer immunizations patient/family instructions and details for follow up.

3. Maintains efficient patient flow throughout the clinic experience.

• Ensures individual work areas and exam rooms are regularly cleaned, stocked and kept orderly to promote a safe and efficient work area.

• Maintains supplies and equipment throughout the clinic environment.

4. Supports the clinical team in patient care coordination and communications.

• Prepares pre-visit documentation for clinic visits.
• Answering Phones
• Assists with communication and correspondence.
• Manages patient information received from outside resources.
• Documents using EMR and other organizational tools.
• Tracks lab/imaging results and notifies provider/nursing as appropriate.
• Obtaining procedure/test reports for procedures performed at outside healthcare facilities.

• Assists scheduling by communicating needs, confirm scheduling of referrals, etc.

5. Procedures and Policies -Identifies, interprets, and implements organizational policies and procedures according to regulations, professional and community standards.

• Protects the confidentiality of personal health information.

Knowledge, Skills and Abilities

• Strong customer service skills and knowledge of basic medical terminology.
• Demonstrated basic clinic workflow and procedure support skills.
• Demonstrated strong interpersonal and communication skills, which includes ability to communicate professionally with a wide range of professional staff, patients, and families.

• Demonstrated strong computer skills - must be able to learn a variety of program.

Gillette Children's is committed to recruiting and retaining a diverse team, as we know that the diverse experiences of our employees make Gillette a stronger and better organization. We are committed to creating an equitable and inclusive environment where all patients, families and staff are welcomed and valued. We believe diverse perspectives and identities foster excellence, improve patient care and are essential for Gillette to fulfill its mission. Our team members collaborate to help patients of all backgrounds and abilities reach their full potential.
Gillette Children's is an equal opportunity employer and will not discriminate against any employee or applicant for employment because of an individual's race, color, creed, sex, religion, national origin, age, disability, marital status, familial status, genetic information, status with regard to public assistance, sexual orientation or gender identity, military status or any other class protected by federal, state or local laws.
Gillette Children's is a global beacon of care for patients with brain, bone and movement conditions that start in childhood. Our research, treatment and supportive technologies enable every child to lead a full life defined by their dreams, not their diagnoses.
To learn more about working at Gillette Children's, please visit https://www.gillettechildrens.org/careers.
Gillette Children's participates in the U.S. Department of Homeland Security (DHS) E-Verify program which is an internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. If E-Verify cannot confirm that you are authorized to work, Gillette will give you written instructions and an opportunity to contact DHS or the Social Security Administration (SSA) to resolve the issue before Gillette takes any further action. Please visit https://www.e-verify.gov/ for further details regarding E-Verify.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)