19 Guest Service Associate (Ling & Louie's) Jobs in Chandler, AZ
Gila River Resorts & Casinos is Hiring a Guest Service Associate (Ling & Louie's) Near Chandler, AZ
Pay Rate: $18.00 per hour
This position is responsible forproviding excellent guest service by greeting and seating dining guests in a restaurant outlet and processes guests' food and beverage purchases, as well as demonstrating the GILA WAY
Essential Duties and Responsibilities:
- Promotes and provides excellent guest service experiences to both internal and external guests.
- Provides quick, attentive, positive, friendly and professional service to casino guests while communicating in clear and concise manner.
- Communicates accurately with guests regarding approximate wait times, if applicable.
- Observes guests and anticipates needs. Builds and maintains knowledge of food and beverage offerings to ensure all questions answered appropriately and accurately.
- Efficiently processes food and beverage orders and purchases through Point of Sale (POS) system.
- Maintains the accountability and security of their individual cash drawer.
- Stocks and cleans workstation/venue to ensure presentable products.
- Maintains a dependable work attendance record with extremely infrequent absences and/or lateness.
- Performs other special projects and duties as assigned
- High School Diploma or equivalent preferred.
- Experience working in a fast-paced, high volume bar, restaurant or nightclub is preferred.
- Must acquire and maintain a valid Gila River Environmental Health Food Handlers Card, Alcohol Awareness Certification, Blood-Borne Pathogens (BBP) and other required compliance trainings.
- Ability to perform the GILA WAY which is as follows; Greet our guest, Interact positively with our guest, Listen actively to our guest, Appreciate our guest.
- Must possess excellent guest service skills, strong telephone etiquette, and be aself-starter with the ability to follow-up and complete tasks in a timely manner with minimum supervision.
- Ability to establish and maintain effective working relationships as well as to gain the cooperation of guests and fellow team members.
- Strong interpersonal and communication skills, both written and oral.
- This position must have, or an ability to acquire within one year, an in-depth knowledge and thorough understanding of Enterprise Policies and Procedures, governmental regulations, and technical rules relevant to their responsibilities.
As a condition of employment, all new hires must pass the following:
Pre-employment Alcohol/Drug Test. This drug test includes the normal seven-panel test, but excludes marijuana for non-safety sensitive positions.
Background check. Applicants who have felonies, warrants, outstanding tickets, shoplifting or theft convictions will be ineligible for employment.
Job Summary
Full Time
$22k-29k (estimate)
04/26/2024
05/09/2024
The following is the career advancement route for Guest Service Associate (Ling & Louie's) positions, which can be used as a reference in future career path planning. As a Guest Service Associate (Ling & Louie's), it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Service Associate (Ling & Louie's). You can explore the career advancement for a Guest Service Associate (Ling & Louie's) below and select your interested title to get hiring information.
If you are interested in becoming a Guest Service Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Service Associate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Service Associate job description and responsibilities
Monitor all check-in of guests and process all complaints and requests
03/31/2022: Akron, OH
Administer all reservations for guests and forecasts requirements and handle various cancellation requests of guests.
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Provides quick, attentive, positive, friendly and professional service to hotel guests while communicating in clear and concise manner
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Support guests with registration and accommodation assignments, helping with special requests when needed and possible.
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Customer Service Associates perform a variety of support tasks to offer exceptional service to customers.
01/22/2022: Lebanon, PA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Service Associate jobs
Guest Services Associate falls under the broader career category of Hotel, Motel, and Resort Desk Clerks.
02/12/2022: Florence, AL
The best guest service representatives will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise.
01/26/2022: Eugene, OR
A good guest services employee greets every guest with a smile and kind word.
01/26/2022: Evansville, IN
Because a guest service associate has to multitask and serve many guests at once, a good employee must keep calm under pressure.
02/07/2022: Tampa, FL
The best guest service professionals have a deep knowledge of how their companies’ products work.
03/30/2022: Lexington, KY
Step 3: View the best colleges and universities for Guest Service Associate.
