GERALD AUTO GROUP is Hiring a Service Advisor Near North Aurora, IL
We are a family-owned auto dealer group looking for an experienced Automotive Service Advisor to join our team! The ideal candidate will have a passion for customer service, and a proven track record of delivering exceptional experiences to clients. As an Automotive Service Advisor, you will be responsible for providing customers with a comprehensive range of service recommendations related to their vehicles. You will work closely with our technicians to ensure that customers receive high-quality service that exceeds their expectations. Hyundai - Ford - Nissan - Kia - Subaru - Genesis - Toyota - Honda Responsibilities:
Greet customers and promptly identify their needs
Schedule appointments and communicate with customers about their vehicles' needs and potential repairs
Provide customers with accurate estimates and timelines for services
Consult with customers about their vehicle's maintenance history and recommend additional services or repairs as needed
Ensure that customers are informed throughout the repair process, ensuring that any concerns or questions are addressed promptly
Maintain accurate and detailed records of customer interactions, services provided, and repair history
Work closely with our technicians to ensure that repairs are completed efficiently and accurately
Ensure that customers are satisfied with the services provided and address any issues that may arise
Provide exceptional customer service and foster long-term relationships with our customers
Requirements:
3 years of experience as an automotive service advisor
Strong communication and interpersonal skills
Proven track record of providing exceptional customer service
Proficient in DealerTrack & Xtime
Ability to work in a fast-paced environment and handle multiple tasks simultaneously
Ability to work collaboratively with others and build strong relationships with customers and colleagues
Valid driver's license and a clean driving record
If you are an experienced Automotive Service Advisor with a passion for customer service and a desire to work with a family-owned dealership that values its customers and employees, we encourage you to apply for this position! We offer competitive compensation and benefits packages, as well as opportunities for growth and development within our organization.