Virginia Personal Injury Case Manager (Paralegal) Job Description

We are seeking a qualified Virginia Case Manager (Paralegal) to assist with the handling of the firm’s pre-litigation personal injury cases.

This position is an in-office work opportunity for a qualified candidate. (Office Location: near Willow Lawn in Richmond, Virginia).

Responsibilities:

• Input cases into the firm’s case management system
• Verify the accuracy of the intake information and keep track of client medical treatment
• Regularly communicate with clients, answer client questions, and explain the process of a case
• Return client calls and emails promptly (same day or by the next day during the work week)
• Set up claims with the insurance companies and send letters of representation
• Request/save client photographs, witness information, and any other client documentation
• Assist clients with compiling lost income documentation
• Request police reports and other forms of crash scene investigation
• Request medical records and medical billing, communicate with treating medical providers
• Process clients’ claims for no fault benefits (i.e. med pay)
• Request policy limits information
• Save and file all claims correspondence (faxes, email attachments, regular mail)
• Communicate with insurance adjusters and provide status updates
• Conduct medical billing balance confirmations to prepare cases for settlement
• Document any lien information (health insurance, workers’ compensation, etc.)
• Compile demand packages for attorney review
• Calendar deadlines
• Draft case specific correspondence for attorney review
• Document all work completed on client cases using the firm’s case management software
• Assist with other tasks as assigned and conduct regular follow-ups on outstanding matters

Requirements:

• High school diploma or equivalent
• Virginia personal injury paralegal experience
• Exceptional customer service
• Active listening/empathy
• Verbal and written communication skills
• Ability to multi-task, prioritize, and manage time effectively
• Proficiency with computers and strong typing skills
• Ability to ask prying questions and diffuse tense situations

Job Type: Full-time

Pay: $22.00 - $30.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Application Question(s):

• 1. If the at-fault party is uninsured, what type of claim can the client make with their own auto insurance?

2. In Virginia, what amount of medical bills/lost income needs to be submitted to the liability carrier to require a statutory policy limits disclosure?
3. When a client goes to the emergency room and has an X-ray, there are typically three bills to request. Name the three types of bills.
4. In Virginia, what type of damages can be sought if the at-fault party was intoxicated while driving?

Ability to Relocate:

• Richmond, VA: Relocate before starting work (Required)

Work Location: In person