CPI INV PD Clerk III
The position provides advanced (senior-level) clerical and general office support for Investigations Program Director of Child Protective Services. The Clerk works diligently to help maintain smooth office operations by planning, analyzing data, inventory control, assisting with human resource tasks, interpreting policy and procedures, provides professional and courteous assistance to our clients, families and stakeholders when needed, works well under pressure and is able to prioritize assigned tasks and deadlines. Works under limited supervision, with considerable latitude for the use of initiative and independent judgement. The position interacts routinely with Texas Department of Family and Protective Services staff and the community.

Essential Job Functions:
Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned. • Compiles, organizes, tracks and monitors various types of information, including but not limited to: agency random moment time studies, requests for any IT changes in hardware or information security and access, processes client services authorizations, accesses and provides information from the HHSC income eligibility database. (25%) • Manages program related data entry and case tracking information into IMPACT such as maintaining on-call schedules, reviews, routes and logs courtesy requests and case transfers. Utilizes data warehouse for reports as well as information for internal or external stakeholders. (20%) • Answers and screens telephone inquiries including managing client questions or complaints in a professional manner. Takes and routes messages, monitors and distributes faxes received. Opens and distributes incoming mail accordingly and processes all outgoing mail. (10%) • Creates various correspondence and forms such as case staffing agendas, program meeting information, phone lists, organization charts, and will assist with meeting notes as requested. (10%) • Maintains confidential program related documents such as performance evaluations, personnel records, case records, related files, and other documents to support work of the program area. (10%) • Utilizes technology to maximize program efficiency and effectiveness by accessing applications to reserve conference and visitation rooms for meetings in various buildings throughout the program area, and assists staff with processing travel claims. (10%) • Oversees supply inventory and creates purchase orders as necessary to ensure adequate supplies for all staff in office. (10%) • May assist with switchboard operations, notarizing legal documents, and train new admins as needed. Performs other duties as assigned and required to maintain program operations. (5%)

Registration or Licensure Requirements:
NA

Initial Selection Criteria:
• Graduation from high school or equivalent • Three years full-time administrative support, general office, clerical, secretarial or Texas Department of Family and Protective Services experience.
Acceptable Substitutions: • Thirty semester hours from an accredited college or university may be substituted on a year for year basis for the required experience.