Summary
Looking for a Full Time Service Support Team Member to assist with Warranty and Shop administrative efforts.

Essential Duties

• Assists with the cashier and telephone duties as needed.
• Processes all warranty paperwork to ensure proper documentation.
• Verifies criteria required by factory or distributor.
• Files and maintains all service records as required by the warrantor.
• Keeps informed of all factory recalls and bulletins.
• Assists with any clerical needs as directed by the warranty administrator.
• Maintains a professional appearance and a neat work area.
• Performs other duties as assigned.

Marginal Duties

• Answer Phones
• Cashiering for Service Department
• Schedule Service Appointments
• Maintain Records
• Maintain Excel Files

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Must be able to work well with others in pressure situations. It is all about TEAM work. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Language Skills

• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Mathematical Skills

• Ability to add, subtract, multiply and divide into all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability

• Ability to apply common sense understanding to carry out simple one- or two-step instructions. Ability to deal with standardized situations with only occasional or no variables.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.