Epes Logistics Services, Inc.
Job Description
Job Title: CREDIT AND COLLECTIONS SPECIALIST
Department: Accounting
Reports To: Manager of Revenue Accounting
FLSA Status: Hourly Non Exempt Paid Bi-Weekly
POSITION SUMMARY
The Collections Specialist maintains accounts receivable records by performing the following duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Monitor customer accounts and make collection phone calls to past due accounts under the supervision of the Manager of Revenue Accounting.
Regularly report to the Manager of Revenue Accounting progress of collections on past due accounts.
Make customer account adjustments when required.
Obtain and mail invoice copies for customers, as requested.
Obtain POD's for customers as requested.
Research and process customer claims of invoice payment, unauthorized deductions, and returned checks.
Answer accounts receivable phone inquiries and follow up on same.
Call and/or mail correspondence to customers as necessary in order to update accounts.
Set up new customers.
Raise credit limits as requested when appropriate.
Advise LAE's and Salesmen of delinquent customers.
Assist with related special projects, as required.
Demonstrates support to the Epes Carriers, Inc. Quality Management System and its objectives, as applicable.