• Do you have proven Level 2 and Level 3 IT support experience?
• Do you have experience working for an MSP?
• Are you a "jack of all trades" and you want to grow your skills and knowledge in IT?
• Are you motivated by learning and want to work for a company that will invest in your education and growth?
• Do you have outstanding communication skills?
• Do you want to join a supportive, dynamic team of engineers?

Frontline Managed Services is growing and looking for an experienced, self-motivated IT Technician/Engineer with proven technical experience and outstanding communication skills to provide level 2 and level 3 support for clients' incoming issues that may include procedural, software, hardware, and operating system problems for their technologies, desktops, laptops, wireless devices, peripherals, servers, and software. Engineers are expected to have meticulous attention to detail, outstanding problem-solving skills, work comfortably under pressure, and deliver on tight deadlines.
In this role, the IT Technician will be responsible for supporting clients as a member of our customer-centric team both on client sites as well as from our office. You will be exposed to many different technologies. As such, the Help Desk Level 2 will not be expected to know everything but is expected to be resourceful in finding solutions.
** This hybrid position will require visits to Elmsford, NY three days a week, transitioning to 1-2 days a week over time.
REQUIRED Technical Experience & Skills:

• 3 years of hands-on experience configuring, troubleshooting, and repairing Cloud-based networking, Windows servers and workstations, Firewalls, Exchange servers, and Active Directory.
• Windows 10, Windows 11
• Excellent high-level troubleshooting, attention to detail, organization, communication, and customer service skills.
• Excellent time management skills and the ability to efficiently multi-task, adapt, and stay calm under pressure to any changes or client emergencies.
• Must be located in New York.
• Experience with Legal Software troubleshooting

PREFERRED:

• Microsoft Server & Cloud-based Azure or AWS
• Active Directory, Group Policy & User Profile Management
• MS Exchange, MS Office / 365
• Networking/Switching hardware: VLANS, Routing, Switching
• Networking Protocols - TCP/IP, DHCP, DNS, VPN, Firewall
• Cyber Security (Hacks & Viruses)
• Advanced education in related IT field

OTHER REQUIREMENTS:

• A reliable car - travel to client locations
• U.S. citizenship

Relocation is not provided.