Customer Service Support Specialist Job Details Job Location Grand Chute - Appleton, WI Position Type Full Time Job Shift FT40 Goodwill Industries of North Central Wisconsin is a nonprofit organization that exists to provide opportunities to people with disabilities and disadvantages. As a nonprofit, we use donations and shopping purchases to fund job training and more to make a life-changing impact on the people we serve throughout 35 counties in Wisconsin. The work we do is focused on advancing our mission of Elevating People by Eliminating Barriers to Employment. Discover the difference you can make for yourself and neighbors in your community.

While receiving guidance from store leadership, the Customer Service Support Specialist will seek to Elevate People by Eliminating Barriers to Employment through assisting and serving customers, ensuring they are delighted with their experience at Goodwill so that they choose to continue to shop and donate at Goodwill NCW.

**Key Responsibilities**

- Accurately complete all register transactions, including round up program and Good Points card administration

- Operate telephone including cordially answering calls and operating the paging system

- Maintain the fitting rooms and ensure items on the return rack are taken back to the proper location

- Keep the register area neat, clean and organized

- Assist guests in locating and selecting items when possible or seeks someone to assist the guest

- Ensure customer returns are returned to the proper location or taken to the proper salvage stream if damaged/defective

- Restock New Goods Jewelry, sunglasses, reader and CD towers

**Benefit Notes:**

All team members are eligible for:

- Retirement plan

- Paid time-off

- Team member assistance program

- Health and wellness programs

- Team member discount card

In addition, full-time team members (30 hours or more per week) are eligible for:

- Health insurance

- Dental insurance

- Life insurance plan

- Optional dependent life insurance

- Short- and long-term disability plans

- Flexible spending plan

- Team member assistance program

- Educational assistance program

**Education, Skills and Experience**

- Previous experience with cash handling and retail environment preferred

- Strong attention to detail and communication skills

- Customer service skills

- Willingness to jump in and help where needed

- Ability to operate a cash register

- At least a basic level of competency with computers to complete e-learning opportunities and utilize organizations intranet

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Accommodations may be made to enable individuals with disabilities to perform the essential functions.

* Must be physically able to work with customers on the sales floor for long periods of time.

* Must be able to lift up to 50 pounds and do truck unloading and loading as needed.

* Extensive team member contact and frequent interruptions.

* Ability to stoop, bend, kneel, crouch, reach, twist, lift, carry, push, and/or pull light to moderate amounts of weight.

* Operate cash register requiring repetitive hand movement and fine coordination.

* Travel to other locations may be required.

* Verbally communicate to exchange information.