2 Consumer Call Center Representative Jobs in Salinas, CA
Fresh Express is Hiring a Consumer Call Center Representative Near Salinas, CA
This position is a mid-level Representative position requiring demonstration of skills and expertise to handle more difficult/complex consumer interactions and departmental projects.
Duties and Responsibilities:
- Handle calls, emails, and letters for all salad & healthy snacking business, responding to consumer inquiries, requests, and complaints on a wide range of topics.
- Interface with company personnel, utilize varied resources, as appropriate, to provide consumers/ customers with information and resolution. Draft written responses to consumer complaints.
- Assist in troubleshooting, problem solving and handling more complex or involved contacts.
- Utilize Emplifi software system to report, track claims, analyze trends and conduct analysis on consumer complaints.
- Handle social media claims and escalated calls, emails, and correspondence.
- Generate and prepare reports for Management team, including trend analysis.
- Maintain a high level of performance quality and efficiency in all areas of assignments consistent with company/departmental standards and requirements.
- Responsible for training employees.
- Computer literate (MS Office: Excel, Word, and PowerPoint) and able to learn new applications quickly and independently.
- Must have excellent verbal and written communication skills, sound judgment and problem-solving capability
- Ability to interface skillfully and professionally with consumers, customers, and company personnel.
- Ability to prioritize duties in a changing environment and still meet business objectives.
- Must be a quick learner and a self-starter, remaining focused and capable of working with minimal supervision.
- Pleasant, tactful, empathetic, confident manner is essential to deliver high quality service.
Associate degree in related field or equivalent experience
Required Experience:
Minimum 5 years' customer service experience.
Other Information:
The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed, as an exhaustive list of responsibilities, duties and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.
Job Summary
Full Time
$43k-56k (estimate)
06/15/2024
06/28/2024
freshexpress.com
WEXFORD, PA
100 - 200
1930
JEFF LEFAIVRE
$50M - $200M
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About Fresh Express
Fresh Express is a leader in fresh foods and is dedicated to providing consumers with healthy, convenient ready-to-eat salads, leafy greens, vegetables and fruits. With the invention of its special Keep Crisp Bag in the 1980s, Fresh Express pioneered the retail packaged salad category and was the first to make them available to grocery stores nationwide. Today, Fresh Express fresh salads come in more than 60 different varieties offering exciting new flavors and convenient new ways to meet the daily dietary requirements for fresh produce. More than 20 million consumers each week enjoy healthy, ...convenient ready-to-eat Fresh Express salads, spinach, vegetables and greens. Fresh Express is headquartered in Windermere, FL. For more information, visit www.FreshExpress.com.
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