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Review of applications will begin February 19, 2024, and continue until the position is filled. A resume with an accompanying cover letter may be submitted via the Spelman Johnson website at www.spelmanjohnson.com/open-positions. Nominations for this position may be emailed to Laura Puckett-Boler at: lpb@spelmanjohnson.com. Applicants needing reasonable accommodation to participate in the application process should contact Spelman Johnson at 413-529-2895 or email: info@spelmanjohnson.com.
The compensation for this position will be competitive, along with relocation assistance and a comprehensive benefits package that includes health insurance, paid leave, retirement, tuition assistance, and more.
Reporting to the senior associate vice president for campus operations, the executive director of dining services provides senior leadership, logistical management, and financial oversight for the University’s award-winning and self-operated food services program serving a predominantly residential undergraduate campus of 4,000 students and 1,700 faculty, staff, guests, and visitors. The dining program includes the Heilman Dining Center, an all-you-care-to-eat marketplace eatery, eight retail dining locations, concessions, and a commissary and catering production area. Dining services generates revenues of over $21 M annually and employs approximately 190 full- and part-time regular staff in addition to 200 part-time student workers. The next executive director should be a proven leader who will actively participate in campus life and activities, work closely with the summer conferences program, and proactively support sustainability, diversity, staff development, and engagement. Key responsibilities include ensuring that best practices are identified and successfully implemented as part of all daily operations in culinary excellence, customer service, nutrition education, and accountable business systems.
Other key responsibilities, as outlined in the institutional position description, include:
Leadership
Financial Management
Operational Management
The successful candidate must possess a bachelor’s degree, preferably in food service, hotel/restaurant management, or business administration, and ten years or more of progressive leadership or mid to senior management experience in a large-scale food and beverage operation. Five to seven years of experience working in a higher education setting is preferred. Qualified candidates must have demonstrated tact and diplomacy to work and lead within a University’s community; the ability to apply critical thinking, exercise flexibility, and work calmly and efficiently under pressure; excellent interpersonal and conflict resolution skills; strong aptitude for verbal and written communication, presentation, and relationship development; effective management of diverse human resource needs; ability to identify, develop and provide work force training opportunities for staff at all levels; demonstrated understanding of special needs of customers including, but not limited, to nutrition, religious, dietary, and ADA requirements; thorough knowledge of best practices in management for large quantity foodservice, catering, and retail food service operations; demonstrated collaborative approach to teamwork, organization, administration, and problem solving; knowledge of financial strategies and finance-related performance metrics; excellent fiscal management skills; ability to learn and use current technologies; capacity to recognize public relations matters as they relate to the standards of the institution.
In addition to the qualifications stated above, key stakeholders identified the following capabilities and attributes of a successful candidate:
The University of Richmond’s award-winning dining program is nationally ranked and will be an attractive position for qualified candidates. The university’s reputation and mission will be a draw to leaders who seek an institution with high-impact practices and one that promotes innovation to serve its community better.
Award-Winning Reputation: Richmond ranked 11th in the 2023 Princeton Review for Best Campus Food. The commitment to excellence and amplifying the strengths of this program will be crucial for the new executive director.
Marketing: Creates and implements comprehensive marketing programs with effective strategies to support the brand. Provides consistency in messaging and brand development across all venues and operations.
Sustainability: There is a focus on being good stewards of resources and providing leadership within the campus dining industry. Candidates with a background in green purchasing, waste reduction, recycling, composting, and environmentally sound cleaning practices will be most welcomed.
Strategic Leadership: The executive director must demonstrate a leadership style that is credible and collegial while being highly effective. They must promote a shared vision based on the complexity and multiple priorities of the dining program.
Growth and Renovation: The new executive director will come into an area planning to renovate and expand some dining options. Experience with design and construction will be considered in this search.
Partnerships: The executive director will be a visible leader on campus, working to build strong collaborations and partnerships to advance the University’s mission and goals. They should have the political savvy to understand the impact that dining has in building community success.
Staff Development: The new executive director will need a staff recruitment, retention, succession planning, and training background. Demonstrated experience with formalized training programs and long-term staff development is a priority for this role.
Communication: The executive director must have strong communication skills to effectively market services and programs to all campus stakeholders. Manages the overall social media voice of Dining Services and Campus Operations. They should also have exceptional skills when managing communication related to issues and crises.
The items listed below will define the new executive director’s success throughout the first year of employment:
Review of applications will begin February 19, 2024, and continue until the position is filled. A resume with an accompanying cover letter may be submitted via the Spelman Johnson website at www.spelmanjohnson.com/open-positions. Nominations for this position may be emailed to Laura Puckett-Boler at lpb@spelmanjohnson.com. Applicants needing reasonable accommodation to participate in the application process should contact Spelman Johnson at 413-529-2895 or email info@spelmanjohnson.com.
The compensation for this position will be competitive, along with relocation assistance and a comprehensive benefits package that includes health insurance, paid leave, retirement, tuition assistance, and more.
Visit the University of Richmond website at https://www.richmond.edu/.
UR Dining Services website: https://dining.richmond.edu/
The University of Richmond values diversity and is committed to equal opportunity for all persons regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by law.
Full Time
Arts & Culture
$79k-100k (estimate)
10/14/2023
05/30/2024
richmond.edu
RICHMOND, VA
1,000 - 3,000
2009
KATHY PANOFF
$200M - $500M
Arts & Culture
At the University of Richmond, sustainability means creating environmental, social, and economic conditions that foster health and well-being for people and the natural world in this generation and generations to come. Building on a strong foundation of campus sustainability progress, the Office for Sustainability convenes diverse campus and community stakeholders in an effort to integrate the themes of sustainability, adaptation, and resilience into administrative, operational, and academic functions of the University. The Office for Sustainability is responsible for providing visionary leade...rship and support to the University of Richmond community as it charts a far-reaching course for sustainability and pursues its ambitious climate neutrality goals as part of the Climate Commitment. In collaboration with campus partners, the Office for Sustainability provides leadership and guidance as the University integrates sustainability into short and long-range planning efforts.
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