Position purpose

Assist management in achieving the stated branch goals in line with company policies and procedures including, but not limited to, increasing company profit. Co-ordinate the activities and expeditious delivery of Import and Export Air and Sea consignments in a timely manner to customers, as per customer orders and prescribed quality standards while using discretion and independent judgment to increase margin on each shipment.

Responsible for main tasks:

I ncreasing Branch Profits

• Utilize discretion and independent judgment to engage vendors to increase margin on each shipment.
• Utilize discretion and independent judgment to ship goods using the most efficient, cost-effective route to increase margin on each shipment.
• Discretion to engage vendors.
• Management of vendors.
• Negotiate rates with shipping vendors.
• Employee profit and loss on each shipment will be analyzed.
• Overall management of desk to maximize profit.

Coordinating Operations with Air & Sea freight Imports & Exports

• Timely processing of Import/Export air and sea documents including registration of shipments.
• Communicate automation details to subcontractors for reporting to customs.
• Monitor clearance and delivery of cargo within the free storage/holding times.
• Checks for special instructions on documents.
• Invoice and collection of correct charges.
• Authorizing delivery of air and sea freight.
• Monitors availability, and in conjunction with subcontractors, ensures timely collection of cargo, check in to warehouse and reporting to customs.
• Follow up on delivery with truckers.

Client and Supplier Management

• Keeps record of discrepancies via the Innovations and Incidents Management (IIM) to ensure compliance.
• Regularly review reports in order to refine and improve services to the customer.
• Review quotes and records rates to clients and prospective clients.
• Manage allocated customers using established tools (e.g activity reports) to achieve and exceed targets.
• Traces orders and ensures that information affecting arrival or dispatch is communicated to customers (internally and externally) or their agents, in a timely manner.
• Knowledgeable of competitor activities and industry trends.
• Deploys information about all contract with customer and supplies to all parties.

Financial and Accounting Responsibilities

• Approve freight invoices, credit notes and monitors transport waiting time costs.
• Pay carrier local charges, and any other related costs upon arrival, to ensure storage is avoided and no added costs are incurred.
• Prepare payment vouchers and write checks for authorization, and presentation.
• Processes air and sea freight debtors & creditors in an expeditious manner by verification prior to hand over to accounts for payment.
• Ensures the department (cost center) achieves it financial and quality objectives.

Required skills and qualification/ education/ studies:

• High school graduate or GED required.
• Knowledge of related computer applications – Lotus notes
• Experience with CargoWise a plus.
• 2 – 5 years’ experience with Air & Ocean Imports and Exports Globally aware of countries and where they are located
• Excellent customer services & communication skills
• Good administration skills
• Attention to detail.
• Excellent time management
• Able to work under pressure and meet deadlines.
• Resilient
• Customer focused.
• Shows initiative and drive.