The FreedomDoc Community Manager is responsible for overseeing the operations and strategic direction of the FreedomDoc practices, reporting to the COO. Freedom Healthworks is a direct care & concierge medical practice service platform that provides comprehensive support services to multiple healthcare practices or organizations. The FreedomDoc Community Manager duties are centered around leading our managed service organization efforts, particularly focusing on the operations, expansion, and development of our FreedomDoc clinics. The ideal candidate will possess a proven track record in franchise or network organization operations excellence, growth, and development, demonstrating a unique blend of strategic vision and practical execution. Qualifications

• Bachelor's degree in Healthcare Administration, Business Management, or related field. A Master's degree is preferred.
• Strong leadership skills with the ability to motivate and guide teams towards achieving strategic objectives.
• Excellent communication and interpersonal skills, capable of nurturing relationships with diverse stakeholders.
• Experience in policy development and implementation, with a knack for creating efficient, effective processes.
• Ability to work collaboratively with physicians, understanding their unique perspectives and incorporating their insights into broader strategies.
• A strategic thinker with a hands-on approach to problem-solving and decision-making.
• Proven experience in healthcare management, with specific experience in managing a medical franchise, network, or Managed Service Organization or similar centralized support entity.
• Strong understanding of healthcare operations, financial management, and regulatory compliance.
• Familiarity with healthcare technology platforms and IT systems.
• Knowledge of vendor management and contract negotiation.

Role and Key Responsibilities

• Strategic Expansion:
  • Drive the growth and expansion of FreedomDoc clinics, using your expertise in franchise or network development.
  • Create and implement strategies that effectively scale our network while maintaining quality and service standards.
• Policy Implementation:
  • Develop and enforce new policies that align with our organizational goals and healthcare standards.
  • Ensure these policies enhance operational efficiency and clinic performance.
• Physician Collaboration:
  • Work closely with our physicians to understand their needs, concerns, and aspirations.
  • Act as a bridge between the physicians and the organization, ensuring their insights contribute to our strategic direction.
• Liaison Role:
  • Serve as the primary liaison between corporate headquarters and individual practices.
  • Facilitate communication, align objectives, and ensure that both sides are working harmoniously towards shared goals.
• Community Engagement:
  • Foster strong relationships with local communities, understanding their healthcare needs, and ensuring our clinics are positioned as primary healthcare providers in their regions.
• Operational Leadership:
  • Develop and implement strategies to optimize the FreedomDoc practice operational efficiency, focusing on process improvements and standardization of services.
  • Collaborate with the leadership team to establish performance metrics and goals for these practices, ensuring alignment with the overall organizational objectives.
  • Monitor key performance indicators (KPIs) to assess the effectiveness of Freedom Healthworks services and identify areas for improvement.
• Financial Management:
  • Oversee the financial aspects of the FreedomDoc practices, including budgeting, cost control, and revenue optimization.
  • Analyze financial data, identify trends, and make data-driven decisions to improve financial performance and support its sustainability .
• Service Delivery and Quality:
  • Ensure that Freedom Healthworks provides high-quality support services to FreedomDoc practices, meeting or exceeding service level agreements.
  • Develop and maintain service standards, policies, and procedures to ensure consistent and exceptional FreedomDoc experience.
  • Implement quality assurance measures and conduct regular audits to assess service performance and compliance.
• Vendor Management:
  • Collaborate with vendors to achieve service agreements, ensuring cost-effectiveness and service quality.
  • Monitor vendor performance and address any issues or discrepancies that may arise.
• Technology and IT Management:
  • Oversee the utilization and maintenance of technology platforms and IT systems used by the FreedomDoc practices.
  • Collaborate with IT support to ensure the smooth functioning of technology infrastructure and address any technical challenges.
• Compliance and Regulatory Adherence:
  • Ensure that FreedomDoc operates in full compliance with healthcare regulations, privacy laws, and industry standards.
  • Stay up-to-date with changes in regulations and implement necessary adjustments to maintain compliance.
• Team Management and Development:
  • Recruit, train, and manage a team of professionals to support practice operations effectively.
  • Provide guidance, performance evaluations, and mentorship to team members to foster a collaborative and high-performing workforce.
• Stakeholder Communication:
  • Collaborate with partner FreedomDoc practices to understand their needs and address any concerns or issues promptly.
  • Communicate effectively with internal and external stakeholders to ensure alignment of goals and expectations.
• Other duties as assigned.

Success Factors / Job Competencies

• Working with Computers – Using computers and computer systems (including hardware and software) program, enter data, or process information.
• Performing for or Working Directly with the Public – Performing for people or dealing directly with the public. This includes serving customers, receiving clients or guests.
• Making Decisions and Solving Problems – Analyzing information and evaluating results to choose the best solution and solve problems.
• Organizing, Planning, and Prioritizing Work – Developing specific goals and plans to prioritize, organize, and accomplish your work.
• Resolving Conflicts and Negotiating with Others – Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Performance Standards

• Being honest and ethical
• Willingness to being accountable for results
• Being careful about detail and thorough in completing work tasks
• Maintaining a professional work environment
• Being sensitive to others’ needs and feelings, while being understanding and helpful on the job
• Willingness to take on responsibilities and challenges

What Makes This a Great Opportunity
At Freedom Healthworks, we help physicians become FreedomDocs and take control of their lives. We assist physicians starting, growing, and operating their practices. We believe that all people should have a relationship with a trusted FreedomDoc℠. We run our client’s business, not tell them how to be a doctor. We strive to help physicians care for their patients without restrictions, barriers, and frustrations – Together, FreedomDocs can help care for everyone.
 

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