As the Application Management Services Analyst at Zoox, you will play a pivotal role in developing and maintaining robust partner relationships, with a primary focus on SAP modules (FICO, MM, QM, PP, EWM, TM, and EAM). Your responsibilities will span from managing business requirements to ensuring service quality and maintaining strong communication with our AMS partner. This role requires a candidate with a strong background in SAP Application Management Services, excellent collaboration skills, and a commitment to upholding Zoox's values.
In this role, you will:

• Serve as the Internal Client Partner and ensure the AMS Partner delivers on Zoox's requirements outlined in the Statement of Work (SOW).
• Collaborate closely with the AMS partner to establish and maintain strong practices aligned with Zoox's values.
• Focus on service quality, service availability, and operational capability in conjunction with relevant processes and performance management.
• Conduct periodic reviews with the AMS Partner, including weekly burn reports, monthly trends/KPI reviews, and quarterly business reviews (QBRs).
• Manage the development and maintenance of AMS system documentation, procedures, and standards.
• Handle escalations and communicate effectively with stakeholders to address concerns and ensure satisfaction.
• Maintain the integrity of the development, test, and production environments associated with each application.

Qualifications:

• Bachelor's degree in Information Technology, related field, or equivalent work experience.
• 8 years of experience with SAP Application Management Services (AMS).
• 5 years of SAP Functional experience in any supply chain modules.
• Strong acumen to understand business needs and manage services in a dynamic environment.
• Knowledge and experience with SLA's, OLA's, and Contracts in insourced or outsourced environments.
• ITIL Certification is a plus.
• SAP Certification (any module) is a plus

Compensation
There are three major components to compensation for this position: salary, Amazon Restricted Stock Units (RSUs), and Zoox Stock Appreciation Rights. The salary range for this position is $137,000 to $173,000. A sign-on bonus may be offered as part of the compensation package. Compensation will vary based on geographic location and level. Leveling, as well as positioning within a level, is determined by a range of factors, including, but not limited to, a candidate's relevant years of experience, domain knowledge, and interview performance. The salary range listed in this posting is representative of the range of levels Zoox is considering for this position.
Zoox also offers a comprehensive package of benefits including paid time off (e.g. sick leave, vacation, bereavement), unpaid time off, Zoox Stock Appreciation Rights, Amazon RSUs, health insurance, long-term care insurance, long-term and short-term disability insurance, and life insurance.
About Zoox
Zoox is developing the first ground-up, fully autonomous vehicle fleet and the supporting ecosystem required to bring this technology to market. Sitting at the intersection of robotics, machine learning, and design, Zoox aims to provide the next generation of mobility-as-a-service in urban environments. We're looking for top talent that shares our passion and wants to be part of a fast-moving and highly execution-oriented team.
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Accommodations
If you need an accommodation to participate in the application or interview process please reach out to accommodations@zoox.com or your assigned recruiter.
A Final Note:
You do not need to match every listed expectation to apply for this position. Here at Zoox, we know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.