About Us
Frank Kent is growing and we want you to join us for the ride! After 89 years of impeccable service to the community, we have no plans of slowing down any time soon. As we expand our presence in Texas, we always hiring for new positions. Our employees, our customers, and our community are our most valuable assets. It is our responsibility to provide a professional atmosphere founded on sound business ethics, honesty and integrity.
Benefits

• 401(k) Plan w/ match
• Medical Plan
• Dental Plan
• Vision Plan
• STD/LTD
• Life Insurance
• Employee discounts on vehicles and services
• Employee Discount Card

Responsibilities

• Answer customer calls and establish follows-up with service appointments.
• Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
• Provide customers with initial product information and direct them to the appropriate dealership resources.
• Present initial appointment options based on customer needs.
• Follow up with leads that are not ready to make an appointment or no-show.
• Participate in team and process development sessions - keeping positive relationships with teammates, sales teams and dealership management.
• Utilize CRM tracking system daily.

Qualifications

• At least one previous role based in customer service experience
• Excellent teammate with collaborative attitude and eagerness to improve
• Prompt and courteous demeanor
• Positive and hardworking personality
• Strong computer skills
• Valid driver's license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.