CASE COORDINATOR

Job Category: Behavioral Interventionist Program

Job Status: Full-time

Reports to: Behavioral Interventionist Program Manager

Job Summary: The Case Coordinator provides supervision to frontline Behavioral Interventionist (BI) staff and case management to families served in the BI Program. 

Responsibilities

Case Management 

• Ensure family satisfaction, providing proper support, advocacy, resources, & communication
• Complete assessments, scoring, tracking progress; adapting services to the needs of the client
• Attend court & other meetings
• Help match BIs to homes, resolving issues, participate in team meetings
• Review Incident Reports with Program Manager; follow-up with family

• Complete/facilitate Referral Triage, Intake, Meet & Greets for each family
• Complete/submit Recommendation/Approval Letters for services
• Create Individualized Behavioral Plan for each client; review & update as needed
• Maintain communication with all parties when placed on waitlist; during intake, approval, and BI hiring process
• Complete meetings with each family, with the BI
• Submit renewals on time
• Maintain client database profiles
• Submit End of Month Reports to Supervisor
• Complete Case Closure & Aftercare Follow-up meetings & documentation
• Review BI Quarterly Summaries & provide feedback to staff

Administrative Leadership & Supervision 

• Responsible for BI staff satisfaction, build a strong sense of team
• Ensure proper support/advocacy for frontline staff
• Participate in the BI hiring process
• Training for new BIs and All-Staff Direct Care Services Employee Meetings
• Conduct client/staff matchings with Program Manager
• Conduct on-going evaluation conferences with BIs
• Inform Program Manager of concerns (work performance/client issues)

• Provide in-home supervision for BI staff

• Track all missed Shift Notes
• Complete corrective actions & terminations with Program Manager
• Update/track employee timecards
• Provide support to BIs during OHI Investigations
• Work with a diverse team to effectively/efficiently serve clients
• Build/maintain relationships with partner agencies & community stakeholders
• Strong, open communication with the team re: services delivered, concerns/questions
• Maintain CPR/First Aid certification
• Collaborate with branch office(s) for program fidelity
• Attend professional development trainings

Outcome Planning/PQI 

• Complete agency reports & statistics
• Ensure procedures are in place to track/report program outcomes & quality assurance
• Ensure all resource provider files are in compliance
• Complete Critical Incident Reports with Program Manager

Qualifications & Preferred Skills 

• MA/MS (or BA/BS 2 years in non-profit social service) in social work, psychology, public administration, or related human services field

• Previous experience with at-risk populations
• Familiarity with child welfare system
• Setting priorities, creating efficiencies, guiding investment in people & systems
• Understanding of program development, implementation & evaluation
• Organizational & planning skills
• Commitment to principles of support/advocacy for foster/adoptive families
• Strong verbal & written communication skills
• Leadership, team management skills
• Collaborate/advocate for positive outcome
• Flexible, self-starter; able to multi-task, detail-oriented, can meet deadlines
• Model ethical/professional behavior
• Participate in required meetings & trainings
• Experience working with marginalized communities, understanding systemic oppressions
• Flexible, adaptable

Compensation & Benefits

• Medical & dental insurance: 80% of premiums covered for employee/dependents

• Vision insurance: 100% of premiums covered for employee/dependents
• Health Reimbursement Account with generous employer contribution
• Life insurance & long-term disability provided at no cost to employee
• Voluntary life & short-term disability options available
• 403(b) retirement plan with up to a 6% employer match
• FSA with medical expense & dependent care options
• Employee Assistance Program, with 8 annual visits 100% covered
• Generous paid time off & holidays

FosterAdopt Connect does not and shall not discriminate on the basis of race, color, religion, gender identity, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its programs or services. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, volunteers, subcontractors, vendors, and members.