1 clinic patient access phone triage Job in carmel, in
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Clinic Patient Access Phone Triage
$34k-42k (estimate)
Full Time | Ambulatory Healthcare Services
7 Months Ago
Forefront Dermatology is Hiring a Clinic Patient Access Phone Triage Near Carmel, IN
OverviewJob Description
Come join our team! We have an immediate need for a Clinic Patient Access Phone Triage in our Carmel, IN clinic! If you are ready to make an impact every day, and thrive in a fast-paced environment, then a career at Forefront may be the perfect fit for you!
Full Time: Mon-Thurs 7:30am-4:30pm; Fri 7:30am-NoonThe Clinic Patient Access Phone Triage position is responsible for answering incoming calls, providing results, relaying information between the provider and the patient and from the patient to the provider, and to schedule appropriate follow up appointments and surgeries, pre op/post op. In addition, this position will be responsible for collecting any fee’s associates with services. The position will also be cross trained to provide coverage to the front and back office, when needed. The individual must portray confidence, while promoting a friendly, knowledgeable environment for patients, staff and providers.
Here Are Just a Few Things We Offer
Come join our team! We have an immediate need for a Clinic Patient Access Phone Triage in our Carmel, IN clinic! If you are ready to make an impact every day, and thrive in a fast-paced environment, then a career at Forefront may be the perfect fit for you!
Full Time: Mon-Thurs 7:30am-4:30pm; Fri 7:30am-NoonThe Clinic Patient Access Phone Triage position is responsible for answering incoming calls, providing results, relaying information between the provider and the patient and from the patient to the provider, and to schedule appropriate follow up appointments and surgeries, pre op/post op. In addition, this position will be responsible for collecting any fee’s associates with services. The position will also be cross trained to provide coverage to the front and back office, when needed. The individual must portray confidence, while promoting a friendly, knowledgeable environment for patients, staff and providers.
Here Are Just a Few Things We Offer
- Access to health, dental, and vision insurance
- Health Savings Account $500 matching contribution
- Eligible for PTO and Holiday pay
- Company paid life insurance and long term disability (full-time only)
- Access to voluntary short term disability insurance (full-time only)
- Access to additional life insurance
- Eligible for Accident and Critical Illness Insurance, Hospital Indemnity and Cancer Guardian
- 401K with employer contribution
- Profit sharing
- Employee discounts
- And much more!
- Answer the phone in a timely and polite manner.
- Take accurate notes, taking a message when applicable, and relay the message to the appropriate provider/person.
- Respond timely to voicemails received, follow up to address the message with knowledge and confidence.
- Maintain accurate logs.
- Become very knowledgeable about Dermatology and be able to explain:
- Wound care
- Dermatologic diseases
- Dermatologic procedures
- Dermatologic prescriptions
- Accurately schedule appointments for:
- Mohs surgery
- Excisions
- ED&C
- Follow-Up
- Recalls
- Ability to provide instructions for any scheduled procedures, including pre-op and post-op care.
- Will collect any fee’s associate with services, including a deposit and/or outstanding balance and update the daily ledger, as required.
- Perform other related duties as assigned.
- Minimum post high-school education in a medical support field: Certified Medical Assistant.
- Must keep current on all state certifications, licenses, and/or registrations to continue employment.
- 1 year of recent medical office experience in a similar capacity is preferred.
- Bilingual in Spanish strongly preferred.
- Must attend mandatory meetings, which include but are not limited to, Customer Services and Staff Meetings.
- Proficient in basic computer functions.
- Must be able to understand and spell Dermatologic medical terms and prescriptions.
- Must possess excellent customer service, communication and organizational skills.
- Ability to operate standard office equipment.
- Ability to type a minimum of 40 wpm is preferred.
- Must possess attention to detail.
- Ability to multi-task, prioritize appropriately, and work well both individually and as part of a team.
- Ability to respond positively to constructive criticism and direction from supervisors.
- Must demonstrate professional appearance and manner at all times.
- Must display a friendly, cheerful, tactful, and polite demeanor, and must be compassionate and caring in dealing with others.
- Ability to maintain confidentiality of information.
- Ability to communicate in an active multi-office environment.
- Ability to efficiently operate all job related office equipment (telephone, computer, electronic fax, etc).
- Ability to communicate via telephone, email, instant message.
- Ability to sit for large portions of a workday.
Job Summary
JOB TYPE
Full Time
INDUSTRY
Ambulatory Healthcare Services
SALARY
$34k-42k (estimate)
POST DATE
10/20/2023
EXPIRATION DATE
06/05/2024
WEBSITE
forefrontdermatology.com
HEADQUARTERS
BLOOMINGTON, IN
SIZE
200 - 500
FOUNDED
1977
TYPE
Private
REVENUE
$10M - $50M
INDUSTRY
Ambulatory Healthcare Services
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About Forefront Dermatology
Forefront Dermatologyis engaged in providing dermatology and diagnostic solutions for the chronic skin conditions.
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