Role: Product Owner/Product Manager (Business Analyst/Child Welfare Expert)

Duration: 12 Months

Location: Hartford, CT (Hybrid) Locals Only

Job Description:

SCOPE OF WORK

The candidate will serve in the capacity of a Product Owner/Product Manager (Business Analyst/Child Welfare Expert), collaborating with the technical and business staff.

Specifically, the candidate will be responsible for working with the team to ensure any new development meets the business needs and criteria necessary for Child Welfare staff including but not limited to:

1. The analysis of business processes and change management and business organizational readiness initiatives to support the development and design of CT-KIND.
2. Working with the project team and sprint teams to fully engage the business partners to ensure a proper business functionality in the new system as a Product Owner/Product Manager.
3. Facilitation of meetings, presentations and/or design sessions.
4. Outreach to community partners/providers including data exchanges/interfaces.

Specific Services Required:

In the role of the Child Welfare Expert, the following services are required

• Assistance in the preparation and facilitation of LEAN Events, business process mapping and requirements gathering.
• Assistance in developing project documents.
• Excellent communication, presentation, collaboration, writing and interpersonal skills.
• Demonstrated ability to work collaboratively to deliver business and technical value, including collaboration with community partners/agencies.
• Must be very organized, pro-active and self-directed. Must be able to perform with minimal supervision.
• Must have very strong abstract thinking and problem-solving skills.
• Provide guidance and training to agency staff as needed.
• Coordinates with the other project team members on issues dealing with matters that cross domains and have dependencies, and helps define, document and communicate with the entire team.
• Interface with the user(s) and sponsor(s) and other stakeholders in order to determine their (evolving) needs.
• Reviews documentation and collaborates with development group, Product Owners, System Teams, and stakeholders to ensure best overall documentation is always available.
• Generates products such as business cases, feature/requirement documents, user stories, acceptance criteria, lean notes, meeting notes, decisions, action items, risks, presentations, and training materials.
• Identifies business trends and needs utilizing real data and staff feedback.
• Constantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to the customer.
• Communicates key insights and findings to team members.

REQUIRED SKILLS AND EXPERIENCE

For this position, the candidate shares experience and intelligence in the field of child welfare/human services with the team to plan and accomplish goals, elicit customer/business feedback, as well as a participation in trainings. In addition, the agency requires an experienced professional demonstrating the following knowledge and skills:

• 5 Years Experience in Child Welfare or related field
• Product Owner and/or Product Manager certification a plus
• Knowledge of DCF s mission, policy, practice, state agencies and community partners/service providers
• Knowledge of agile development methodologies, including developing acceptance criteria
• Knowledge of case management systems and modern web-based capabilities/applications
• Knowledge of Business Process Mapping, requirements gathering and documentation processes
• Experience in facilitating large groups for presentations, LEAN Events and trainings a plus
• Experience in analyzing data to draw business-relevant conclusions