**Entry-Level Customer Support Specialist**

at Telecom Brokerage Chicago Join the technology industry by starting a career at TBI! Our organization is built for growth. Growing partnerships. Growing technology. And most importantly, growing careers. We foster an environment where those new to the industry have access to industry leaders, channel insights and resources for career-pathing.

TBI is the nations leading third-party technology distributor. Since 1991, it has assisted Systems Integrators, VARs, MSPs, IT consultants, developers, software distributors and more in advising and sourcing the right technology solutions. TBI serves as a partners advocate, ensuring the proper provisioning of cloud, Internet, data, mobility, voice, and managed services from best-in-class service providers to achieve clients desired business outcomes.

Through training and marketing programs focused on the benefits of technology to the business, TBI empowers its partners to be the foremost authority to advise and source all of their clients technology needs. With the largest back-office in the industry, TBI partners are fully supported by pre- and post-sales operations, project managers, and solutions engineers certified in the latest industry-leading technologies.

**Position Summary:**

As a Customer Support Specialist, you are responsible for assisting Partners with various types of sales opportunities. You provide TBIs partners with pristine service regarding provider management, products expertise, and pricing procurement.

**Essential Functions and Responsibilities:**

* Secure pricing and generate quotes quickly and accurately from different providers through provider tools or via direct communication with provider

* Recommend carriers based on product, footprint, premium/preferred

* Use up-to-date knowledge of current special provider offerings/promotions

* Attend all approved trainings and complete all required certifications and tests

* Maintain an organized inbox at all times

* Work with agent and channel manager in providing recommendations for technology solutions

* Present pricing in a clean and coherent template

* Adhere to follow up and escalation guidelines to provide pricing in the quickest time possible

* Assist partners/customers with questions pertaining to the pricing, products and carriers quoted

* Enter all transaction information into NetSuite in a quick and timely manner, as defined by internal SLAs

* Develop and maintain positive relationships with internal personnel, partners, and providers

* Ability to be self-motivated and adaptable to complete complex tasks and tasks outside of normal responsibilities

* Utilize tools (Excel, Outlook, NetSuite, etc.) to manage large opportunities and create files to be informative and concise for our customers

* Consistently drive providers to perform above and beyond for the partner

**Job Requirements:**

* HS Diploma or equivalent, Bachelors degree preferred

* Minimum of 1-3 years of relevant customer service experience

* Strong relationship building and time management skills

* Strong written and oral communication skills

* Strong attention to detail and follow-up

* Excellent organizational skills

* Problem-resolution skills

* Proficient in MS Outlook, Word, and Excel

**This is a full time role that pays $18.00 per hour with a quarterly performance based bonus structure.**

**Whats In It For You: Team TBI Health & Wellness Benefits**

* Shared-Cost Health Insurance Plans through Blue Cross Blue Shield

* Dental Insurance

* Vision Insurance

* Medical & Dependent Care Flexible Spending Accounts

* Company-paid Basic Life Insurance

* Company-paid Long-Term Disability Insurance

* Short-Term Disability Insurance

* Accident & Critical Illness Insurance

* Domestic Partner Benefits

* TBI Fit Wellness Program

**Additional Team TBI Benefits**

* 401(k) savings plan with company match

* Extensive growth opportunities

* Generous PTO and paid holidays for full time employees

* Volunteer time and Maternity & Paternity leave after one year of service

* Paid Military leave after one year of service

* Extra cash opportunities through company points program

* Company social events, onsite lunches, monthly breakfasts and teambuilding events

*Candidates for all positions with TBI must be legally authorized to work in the United States on a permanent basis. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for any positions with TBI.*

*TBI is an equal opportunity employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment regardless of their race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status.*

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