The ideal candidate will have a wide range of responsibilities including maintenance, repair, and calibration of field equipment. The successful candidate will be a problem solver who is responsive to customers' needs.

Essential Duties and Responsibilities

• Provides courteous and professional customer service support during field visits.

• Comprehends customer issues/requirements and finds solutions or recommendations.

• Manages all on-site repairs, maintenance and testing tasks.

• Diagnose and troubleshoot errors or technical problems and determine proper solutions.

• Starts-up newly fabricated and installed equipment and trains customer’s personnel on how to operate the system.

• Works with Electrical Engineering/Automation to troubleshoot and confirm program operation.

• Keeps positive relationships with contractors, customers, engineers and operators.

• Knowledgeable on reference and operating materials for the end user.

• Documents processes followed for service work.

• Produces timely and detailed service reports.

• Maintains confidential operational system information.

• Maintains professional and technical knowledge by attending service trainings, workshops, reviewing professional publications and establishing networks.

• Offers suggestions to improve equipment or department performance.

• Shares technical information with other members of service and engineering departments.

• Available for travel on short notice.

Qualifications

• Associate's degree or equivalent from two-year college or technical school; or five years related experience and/or training; or equivalent combination of education and experience.

• Knowledge of water treatment technologies is required.

• Efficiently able to diagnose and troubleshoot water treatment issues in the field.

• Knowledge of plumbing valves, pumps and instruments (pressure, flow, pH, conductivity, ORP, temperature, silica, turbidity, chlorine, etc.) is required.

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, PFD’s, P&ID’s, general arrangements and procedure manuals.

• Ability to write routine reports and correspondence.

• Ability to speak effectively before groups of customers or employees of the organization.

• Ability to work independently or as part of a team.

• Well organized with strong attention to detail.

• Computer skills such as: Word, Excel, RS Linx, RS Logix 500, RS Logix 5000, FactoryTalk View, etc., is preferred but not required.

• Ability to upload and download PLC and HMI programs and troubleshoot ladder logic PLC programs is preferred but not required.

el in the work environment is usually moderate.