Job Details
Job Location
Urgent Care Brandon - Brandon, FL
Position Type
Full Time
Education Level
High School
Job Category
Clinic Services
Description
In this role you will :
This position is responsible for providing the best orthopedic care available to patients by following best medical care practices to deliver a high volume of acute orthopedic care by optimizing the provider-patient contact time. They will ensure all patients are adequately prepared prior to seeing the physician and to ensure that all patients thoroughly understand their condition, participate in their care, receive all appropriate information, scripts, casting or DME products, patient education materials, etc., to adhere to their care plan per the provider's instructions and protocols.
Key Responsibilities:

• To provide excellent customer service to all patients, visitor, and coworkers
• Prepare all patient charts in Athena for visit by ensuring that all intake paperwork is completed
• Retrieves patient's digital images from Medview system on exam room monitors during clinic for physician review
• Escorts the patients into the exam rooms and completes patient intake documentation per clinic protocol
• Prepares patient for visit with provider by removing sutures, staples, dressings, etc., having patient change as necessary, positioning patient for exam or procedure and completing any necessary consents
• Assists the physician during visit with injections or office procedures
• Applies and removes casts/splints and DME that is in stock as ordered by the provider
• Provides patients with information and education on the proper use and care of casts and DME
• Completes documentation in EMR for casting or DME as necessary
• Prepares prescriptions, excuse notes, referrals, and patient education materials
• Ensures that the patient understands the physician's instructions for sample medications and follow-up care
• Ensures all DCW25 work comp status forms are completed, a copy is provided to the patient and originals are returned to front desk staff for submission to WC department
• Breakdown of patient charts with appropriate disposal of PHI, completion and scanning of patient forms, records, etc.
• Cleans and maintains zone, exam rooms and cast room, ensuring red bags and sharps boxes are replaced if applicable, ensuring all treatment surfaces are wiped down with antimicrobial solution after each patient and at end of shift
• Re-stocks all exam rooms and MA station for the next day clinic
• Ensures the safety and security of all PHI in accordance with state and federal HIPPA regulations
• Takes/returns phone calls from patients or from other departments, clinics, or outside facilities regarding UC patients
• Assists in addressing and resolving items in staff in box within EMR
• Assure compliance with all company plans, policies and procedures set forth by the Florida Orthopaedic Institute
• All other duties as assigned

About You:

• High School Diploma required
• Medical Assistant Diploma, or RMA Certification required
• Excellent written and verbal communication skills
• Computer proficiency with EMRs
• Meet the expectations of our internal and external customer service standards
• Ability to perform tasks independently with the direction of their manager

We Would Love It If You Also Had:

• 1 to 2 years' experience

At FOI our goal is to provide our patients with world-class orthopedic care.
Our mission of providing the best care encompasses not only the care the physician provides, but all medical and administrative aspects of the patients encounter with Florida Orthopaedic Institute (FOI) as well. Every staff member plays a vital role in this mission. We take pride in receiving the Patriot Award from the Department of Defense for the support that we give to National Guard and Reserve members who are employed by FOI. We are committed to encouraging a culture of inclusion reflective of the communities we serve, and we provide equal opportunity to all. Florida Orthopaedic Institute conforms to the spirit as well as to the letter of all applicable laws and regulations.
What we offer:

• Full time opportunities available, with room for career growth and advancement.
• Excellent job security and stability, to promote an optimal work life balance.
• Be part of this dynamic and growing high level Clinic Servicesteam!