Our Vision is to be the best choice for healthcare in our community

Job Description

Job Title: It Support Specialist

Reports to: Director of Information Technology

*Minimum 2 years experience required*

WHAT DOES FMC HAVE TO OFFER ITS EMPLOYEES?

We offer a wide choice of compensation and benefit programs that are among the best. From competitive salaries to retirement plans. We make every effort to take care of the people who make our company great.

• Gives you an employer that you will have pride in working for
• Provides excellent training programs and opportunities for growth
• Offers Medical Benefits including:
  • Employer Contributions to HSA high deductible plan
  • Discounts at our medical facilities
  • Cigna Open Access OAPIN & OAP plans
• Supports Incentive based Wellness Programs
• Offers company sponsored Life Insurance with buy-up provisions
• Provides Dental, Vision, Long and Short Term Disability, Accident & Illness policy options
• Supports Paid Time Off and Holidays
• Gives generous 401K plan with annual 3% Employer contribution after one year of employment
• Values and appreciates its employees
• Boasts a reputation for superior health care and quality service

Duties and Responsibilities

• Provide remote help desk support and assist staff in troubleshooting their computer hardware and/or software. If issue requires higher level of support gather and provide the necessary information to escalate support to System Support staff to efficiently diagnose and resolve the issue within the scope of FMC IT Standards.
• Provide End User Setup and support on the installation of new hardware and software systems within all FMC facilities. Maintain documentation on equipment adds/moves/disposal of IT related equipment.
• Identify and learn appropriate software and hardware used and supported by the organization.
• Perform hands-on fixes at the desktop level, including installing and upgrading software and configuring systems and applications.
• Provide on-site training on hardware and software systems as defined by IT standard operating procedures.
• Able to travel to any FMC location.

Qualifications

• Effectively manages, organizes, and prioritizes work in an fast paced environment
• Excellent people skills, including good verbal and written communications skills
• Excellent decision making and analytical skills
• Able to assess, negotiate and resolve questions and problems
• Able to view incidents and problems from the customer perspective
• Has a service attitude with the ability to assess individual circumstances
• Skilled at managing and meeting end user expectations

Education

• A degree or diploma in Computer Science, Management Information Systems or a related field is a plus
• Minimum of 2 years' experience in technical support with strong technical troubleshooting and problem diagnosis skills

Technology Experience

• In depth knowledge of Desktop Operating System deployment, configuration, and administration. Windows 7/8 Professional.
• Windows Server 2008/2012 technologies (Exchange, Terminal Server, Active Directory, etc.)
• Working knowledge of Microsoft Office 2007/2010/2013 applications and configuration
• Working experience with network configuration and troubleshooting including but not limited to DHCP, LAN, WAN, DNS, VPN and IP routing
• Experience supporting and troubleshooting of PC Desktops, Thin Clients, laptops, printers, copiers, iPads, iPhones and Android Mobile devices in an enterprise environment
• Industry Certifications a plus, such as ITIL, Network , A , Security , Microsoft Technology Associate (MTP), Microsoft Certified IT Professional (MCITP), Microsoft Certified Desktop Support Technician (MCDST)

We are an Equal Opportunity Employer and make employment decisions without regard to race, gender, disability or protected veteran status