Job Details
Job Location
DI - HQ - Overland Park, KS
Description
SUMMARY
DI exists to relieve the world of mediocre experiences and to create remarkable ones. Our people make the remarkable possible through an unwavering display of uncommon commitment each day.
Reporting to the VP of Operations, this role supports DI operations through a variety of functions and operations departments including operations support to the Design Studio, Engineering, Supply Chain, Production and Project Management departments. The Operations Analyst brings value to the team by breaking down silos between departments, as well as driving performance across each department, while fueling margin improvement. This role combines a deep understanding of processes and systems, with data management and analysis to identify key trends/relationships and recommend areas to optimize.
ESSENTIAL RESPONSIBILITIES/FUNCTIONS may include but are not limited to:

• Provides day-to-day insights and reporting as well as long-term strategic analysis based on comprehensive data across projects and operations departments
• Provides visibility and performance tracking to the operations departments by helping to build, maintain, and improve our data and reporting foundation
• Works in and between operations departments to remove friction, identify knowledge or resource gaps and will work collaboratively to close the gaps so project objectives and client needs can be met
• Tracks the health of projects to identify early warning signs which can identify opportunities for improvement, for both projects and clients who are at risk
• Ensures appropriate project system set-up and project ownership, including project folders, Wrike project setup, etc.
• Ensures project kickoffs from Sales to Project Success team and Creative Studio roles are scheduled and conducted as appropriate
• Tracks month-end margin delivery performance across projects to identify and develop needed process or procedure enhancements
• Generates and deciphers operations reports as needed including Salesforce reports, financial performance reports (EAC's), projected sales revenue reports, estimated hours into the project summary tracker month end reports, data review and any follow up reports requested
• Provides input and support for on-going improvements and is a champion for continuous improvement across the business.
• Facilitates Wrike integrity, integration, and knowledge based on data verification in collaboration with department leaders
• Assists with pre-sale and sales efforts for RFPs, proposals, and project pursuits, including scope and schedule development
• Facilitates weekly Design Intent Preview meetings (DIPs) to ensure optimum collaboration between project teams and operations leaders
• Collaborates with Design, Engineering, Production, Supply Chain and Project Management department team leaders and serves as liaison between departments to promote transparent communication and consistent coordination
• Develops, updates and monitors estimated vs. actual hours tracking documents/reports for Design and Engineering teams, with deliberate focus on estimated to actual costs across the business.
• Maintains time and data entry ownership for assigned departments through Wrike and Sage
• Collaborates with Director of Project Management on After-Action-Reviews (AAR) and attends AAR meetings to gain insight, and follows up by recommending process and procedures opportunities and implementing them across the organization accordingly
• Reports and escalates any issues to the VP of Operations and/or the Director of Project Management in a timely manner, as needed.

KNOWLEDGE/SKILLS/ABILITIES

• Ability to successfully use designated online systems to track and monitor client projects, organize priorities, and manage calendar milestones
• Excellent attention to detail and data integrity
• Able to confidently and persuasively provide strong recommendations grounded with facts
• Process oriented but can see and understand the big picture to avoid becoming overwhelmed with minutiae
• Proven success in working cross-functionally; able to work equally well with people in business, creative and technical positions
• Strong analytical and strategic problem-solving skills with a customer-focused approach
• Strong multi-tasking and time management ability
• Ability to independently multi-task, work under pressure, meet deadlines and provide creative problem solving
• Possess an authentic team player attitude and always be willing to help
• Excellent communication skills, both written and verbal that demonstrate solution-oriented components
• Ability to thrive in a fast-paced, deadline driven environment
• Uncommon commitment to clients and internal teams alike
• Exhibit a positive, professional attitude and approachable communication style
• Be extremely flexible; go where needed, when needed
• Possess excellent listening skills
• Ability to meet/exceed deadlines and produce results
• Be dedicated to everyone's success and contribute to a positive team culture

EDUCATION/CERTIFICATIONS/EXPERIENCE

• Bachelor's degree, with business management focus preferred
• 4 years of experience in Operations, Project Management, Account Management, or Business Development with an emphasis in business operations and process development required
• Previous experience in budget management, KPI development and operations required
• Experience in Salesforce CRM and Microsoft Excel strongly preferred

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• The employee is occasionally required to reach with hands and arms and stoop, kneel, climb, crouch, or crawl
• The employee must be able to occasionally lift and/or move up to 50 pounds
• Specific vision abilities required for this job include close vision, distant vision, color vision, peripheral vision, depth perception and the ability to adjust focus
• Employee must be able to talk and hear

WORK ENVIRONMENT
Due to our onsite Fabrication process, the work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. While performing the duties of this job, employee may be exposed to wet and/or humid conditions, moving mechanical parts, fumes or airborne particles and outside weather conditions.
INTERESTED IN JOINING OUR TEAM?
Permission to play at DI starts with the ability to be a team player, possess a positive attitude while under a tight deadline and demonstrate an uncommon commitment to your work. Please visit our website (www.dimin.com) to see some of the amazing work we do!
This is a salary (exempt) position. DI offers a full benefit package including Medical, Dental and Vision insurance along with Short and Long Term Disability, Life Insurance and Supplemental Accident, Critical Illness and Hospital Indemnity. Additionally, we offer a 401(k) with a match, Health Savings Account match, Paid Time Off (PTO), 7 paid holidays plus an employee chosen Floating Holiday annually, and paid Parental Leave.
In 2018, DI incorporated the Great Game of Business principles into the way we do things. The program is designed to create a business of business people, provide transparency into company performance and directly tie daily behavior to impact DIs performance. GGOB allows for the potential of quarterly bonuses as company goals are achieved.
Please submit a cover letter, resume and salary requirements. No phone calls please. For more information about working at DI and a full list of available opportunities, please visit https://dimin.com/about/careers.
EEO Statement
Candidates must be able to pass a pre-employment drug test and hold a valid drivers license. Dimensional Innovations is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability unless it is shown that such disability prevents performance of the work involved. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail hr@dimin.com or call toll-free (913) 384-3488.