This individual will be an analyst within the ATM/Mobile deposit group, which is a function of the Deposit Fraud Department. In additional to daily responsibilities this individual is responsible for ensuring work items are processed timely. The ATM/Mobile deposit team is responsible for monitoring the ATM/Mobile hold reports and Early Warning reports, evaluating account activity, placing/extending account holds where necessary and documenting findings. These responsibilities include monitoring daily reports/transactions and conducting research/reviews on transactions indicative of potential fraud and/or customer relationship risk. In addition, this team is responsible for ensuring appropriate actions are taken based on these reviews to minimize potential fraud risk, documenting findings, and maintaining supporting documentation related to all reviews.

Work Hours: Monday through Friday from 12:00PM – 9:00PM Central Time

Duties and Responsibilities:

Fraud Prevention and Recovery

• Assist in the review of daily workflow that optimizes time and reduces false positive reviews.
• Conduct complex account research to ensure fraud mitigation.
• Must have the ability to monitor and review account and transactional data for suspicious activity and possible fraud.
• Must possess the ability to apply sound judgement, effectively solve problems and determine fraudulent activity consistently.
• Must demonstrate the ability to flexible and adapt to changing situations.
• Perform additional duties as assigned.

This position will report directly to the Corporate Security Manager.

Requirements:

• 2 – 3 years banking operations experience
• College degree or equivalent in experience
• Fraud experience preferred
• Thorough knowledge of bank applications/transaction processing preferred (particularly depository applications)
• Ability to work under pressure
• Ability to identify and escalate systemic issues and/or process breakdowns
• Ability to assist in resolving systemic issues and/or process breakdowns
• Ability to meet deadlines
• Ability to track and measure team performance
• Ability to work independently with minimal supervision
• Ability to define and implement workflow
• Ability to coach and mentor team
• Strong interpersonal skills
• Demonstrated knowledge of Microsoft Excel and Access
• Strong verbal and written communication skills
• Strong critical thinking skills
• Strong analytical skills

Benefit Highlights

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)