The guest service rep must possess complete knowledge of all features and amenities of the property in order to answer any question the guest might ask concerning hotel products, services and amenities. Must be knowledgeable about area restaurants, attractions, major businesses and other information about the surrounding area which may be of particular interest to the guest. Appearance must be neat and professional at all times. The guest service...
Responsibilities. Perform a variety of cleaning activities such as sweeping, mopping, dusting, and polishing. Ensure all rooms are cared for and inspected according to standards. Protect equipment and make sure there are no inadequacies. Notify superiors on any damages, deficits, and disturbances. Deal with reasonable complaints/requests with professionalism and patience. Check stocking levels of all consumables and replace when appropriate. Adhe...
