The number one goal of everyone in our Service Operations team is to make our Clients exceptionally happy. The L1 Helpdesk Technician plays an important role in making sure that happens. The L1 Helpdesk Technician handles the first level support requests that come in from our Clients. They are the first to touch a helpdesk ticket and make sure that the issued is handled quickly and the Client is informed of what to expect every step of the way. W...
The number one goal of everyone in our Service Operations team is to make our Clients exceptionally happy. The L1 Helpdesk Technician plays an important role in making sure that happens. The L1 Helpdesk Technician handles the first level support requests that come in from our Clients. They are the first to touch a helpdesk ticket and make sure that the issued is handled quickly and the Client is informed of what to expect every step of the way. W...
