Position Highlights:

• Lifestyle: Sandusky was voted "Best Coastal Small Town in America". You will have the opportunity to enjoy living and working in this growing area along the beautiful shores of Lake Erie.
• Work/life: You will find support to help you manage your personal life while building a career.
• Employee-centric: Tuition reimbursement, loan forgiveness, comprehensive major medical, dental and vision insurance, paid time off, 401(k), health and wellness offerings, monthly employee events, and more.

About Firelands Health:
Our goal at Firelands Health is to be the best & preferred independent healthcare employer for the Sandusky Bay region.
Firelands Health is the area's largest and most comprehensive resource for quality medical care. We are "big enough to care for you, and small enough to care about you". We are locally managed and governed as a not-for-profit healthcare facility, serving the counties of Erie, Ottawa, Sandusky, and Huron, covering a regional service area with over 300,000 residents. Our mission is to provide excellent healthcare, promote community wellness, and improve the lives we serve.
Our Core ACE Values: Attitude: We choose to be positive and inclusive every day. Commitment: We are committed to exceed the expectations of those we serve. Enthusiasm: We will work passionately to make a difference.
What you will do:

• Obtains, verifies, updates and scans patient information and provides support services to patients and medical staff
• Verifies patient's current insurance coverage through insurance websites
• Obtains prior authorizations and pre-certifications as needed
• Requests, locates, sends and receives patient medical records according to federal, state or local guidelines
• Maintains medical appointments for patients
• Answers phones in a pleasant manner, screens calls following clinic guidelines to appropriately and expeditiously direct caller
• Organizes and maintains an inventory system to ensure adequate levels of supplies with emphasis on patient care and cost containment.
• Maintains a clean and orderly work environment.

What you will need:

• High school graduate or equivalent; vocational education preferred.
• Current CPR certification or obtained within 3 months of employment and maintained.
• Proficient in the use of personal computers with typing skills. Skilled in the use of Microsoft Outlook, Excel, and Word is preferred.
• Interpersonal: Development and maintenance of effective relationship with medical and administrative staff, patients and families, co-workers and the public. Ability to communicate effectively in writing and verbally with medical and administrative staff, patients and families, co-workers and insurance companies. Ability to remain calm and poised in urgent situations.
• Critical Thinking: Skill in exercising initiative, judgment, problem solving, and decision making. Skill in time management and organization.
• Knowledge: Organization policies, procedures, systems and objectives. Knowledgeable in medical office procedures and medical terminology. Computer systems and applications.
• Ability to work in a safe and efficient manner and maintain an accident free work place, including ability to demonstrate a working knowledge of emergency codes.
• Successful completion of a 90-day probationary period.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)