6 customer experience rep Jobs in daytona beach, fl
Wire3 is Hiring a Customer Service Rep Near Daytona Beach, FL
Responsibilities
- Answering customer phone calls, chats, and texts regarding issues with their service or accounts, or general questions about their service. This includes technical questions about Wi-Fi and internet connected devices, Billing questions, and general questions about internet service.
- Creating and managing tickets to assist customers through our ticketing system.
- Managing and answer requests and questions from other departments regarding customer service.
- Assisting future customers with navigating our order system and proving them information about our service and our company.
- Answering phone calls, chats, and texts from non-customers regarding complaints, concerns, or issues with Wire 3 construction and installations.
Requirements
- At least two years of technology focused customer service experience.
- Must understand Wi-Fi RF and signal propagation.
- Must understand IP networking fundamentals like DHCP, NAT, and ARP.
- The ability to multitask and effectively assist multiple customers professionally and in a timely manner.
- Experience in some form of customer service/ help desk software a plus.
- Proficient in using a computer (PC and Mac) to complete tasks and assist customers in doing the same.
- Excellent verbal and written communication skills.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Must be able to type 50 to 70 words per minute (a test will be administered on interview day)
Job Type: Full-time
Pay: $20.00 - $24.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Experience level:
- 2 years
Shift:
- Day shift
- Evening shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
- In-person
- Office
Job Summary
Full Time
$34k-42k (estimate)
04/13/2024
07/20/2024
The job skills required for Customer Service Rep include Customer Service, Billing, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Rep. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Rep. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Rep positions, which can be used as a reference in future career path planning. As a Customer Service Rep, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Rep. You can explore the career advancement for a Customer Service Rep below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Rep, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Rep for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Rep job description and responsibilities
Customer service representatives (CSRs) are the front-line support within organizations that sell products and services to consumers and businesses.
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The best CSRs are genuinely excited to help customers.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Rep jobs
Communicate as efficiently as possible.
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Don’t worry about acquiring expensive gear; focus on the learning first.
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Step 3: View the best colleges and universities for Customer Service Rep.
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