At FCS Financial, part of the nationwide Farm Credit System, we are looking for a Financial Services Specialist to join our Customer Service Team! FCS Financial is a member of the largest agriculture lending cooperative in the United States today. We are looking for a friendly, confident, customer-focused, pro-active, organized, and precise individual that enjoys working with our customers! If you are a team player, and someone who can multitask, this opportunity is for you! The person in this role primary focus is to help our Member Owners by providing exceptional front-line customer service in our Lebanon Branch! The Financial Services Specialist also assists the Loan Officers in preparing loan packages that meet procedural and regulatory requirements. This includes, but is not limited to, collecting personal data, preparing loan closing documentation, and organizing and analyzing data for completeness. Additionally, this person applies standard processes, policies and procedures to determine actions on various account maintenance activities.

The starting salary for this position is $41,000, however salary may be commensurate with experience.

This position is located in Lebanon, Missouri. 

This position is classified as Non-Exempt under the Fair Labor Standards Act.

This position is open until filled.

Department: Marketplace Services

Reports To: Customer Service Team Leader - Traditional/PT Farmer

Supervises:  None

* Essential Functions for this position consist of all items listed under any category that make up 5% or more of the job duties. This job description is subject to change without notice.

Minimum Qualifications

• High School diploma
• 2 years of related experience
• Or an equivalent combination of education and experience sufficient to perform the essential functions of the job

Required Knowledge and Skills

• Working knowledge of the operation of a multi-line phone system
• General knowledge of credit processing procedures
• General knowledge of accounting practices and procedures
• Oral and written communication skills, sufficient to exchange information effectively with peers, supervisor and customers
• Skill in listening and conveying awareness of a customer's problem or issue to find resolution
• Skill in performing a variety of duties, often changing from one task to another of a different nature
• Skill in organizing material and information in a systematic way to optimize efficiency
• Skill in recognizing and maintaining confidential information
• Skill in utilizing Word, Excel, Outlook, Teams, Docusign and PDF Exchange to increase efficiency and/or effectiveness.
• Responsible to appropriately protect the confidentiality, security, and integrity of the Association’s systems and data and clients’ data