JOB SUMMARY

Internsin hospitality will be able to learn many aspects of dynamic property such asfront desk, housekeeping, maintenance, finance, food & beverage and more!Ideal candidates will be highly motivated, have a strong desire to learn andadapt, multi-task, and possess a professional attitude. Candidate must have aguest-centric mindset and willing to assist guests and colleagues in allfashions. This internship is an opportunity to grow and learn about a midsizecorporation and job responsibilities can be expanded to allow for someexploration in areas of interest to the intern.

This isa sample curriculum subject to change based on job availability andlocation. 

8 Week Curriculum Sample-

2 Weeks- Front Desk: Students will gain experience in many tasksincluding, but not limited to:

• Greet and welcome guests
• Meet the needs of a diverse customer base and solve problems that might arise during their stay
• Receive calls and forward messages
• Create and maintain reservations from phone calls, online, and walk in customers
• General administrative functions of the property

2 Weeks-Housekeeping: Students will gain experience in many tasksincluding, but not limited to:

• Perform various cleaning activities
• Check for any inadequacies in facilities or amenities
• Ensure room hygiene is up to standard
• Restock depleted supplies
• Handle customer requests and complaints

2 Weeks-Food and Beverage: Students will gain experience in many tasksincluding, but not limited to:

• Prepare food
• Ensure kitchen hygiene is up to standard
• Work with Chef(s) to come up with ideas for new dishes
• Work with a team in a restaurant setting as well as a catered event setting (if available at location)

2 Weeks- Finance/Administration: Students will gainexperience in many tasks including, but not limited to:

• Help in overseeing daily hotel operations
• Take part in deciding pricing and offered services
• Handle customer complaints and feedback
• Assist during training for personnel

PHYSICAL AND MENTALREQUIREMENTS

• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit.
• Bend, lift, carry, reach/extend arms, and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
• Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.
• Ability to stand for the entire workday and to climb steps regularly.
• Withstanding temperature extremes in indoor and outdoor environments.