Fast Pace Health strives to provide a best in class patient experience in every interaction. We are seeking a highly-skilled, experienced Population Health - Patient Advocate to join our growing team. Our ideal candidate will be deeply committed to nurturing our Fast Pace mission of teamwork, communication, empowerment and quality care in a friendly and encouraging environment.

Fast Pace Health aims to push for a new vision of healthcare in rural communities that will consist of an array of different services. We are changing the delivery of healthcare in these rural areas by integrating excellent patient care, education, accessibility, and community service, in a way that puts the patient’s needs first and improves the health status of our communities.

Fast Pace Health is a growing company! You will have the support and mentoring you need to become the best Population Health - Patient Advocate you can be! We will help you grow your professional goals, and can offer you a rewarding career path. We work as a dynamic team to surpass our business goals by ensuring our patients receive the best care possible in a positive environment. 

-We offer competitive compensation and benefits such as holiday pay, PTO, medical, dental, vision and Work-Life balance, to name a few. 

- As a Fast Pace Health employee you will have the opportunity to participate in community events and outreach programs. This includes, but is not limited to, seasonal parades, book drives, festivals, trunk or treating, fun runs, and more. We dress up for holidays and celebrate with pot lucks. At Fast Pace, our community is our family, and we are a family first community.

At Fast Pace Health, the Population Health - Patient Advocate provides outstanding customer service and maintains a compassionate and welcoming atmosphere. The Population Health - PatientAdvocate provides effective customer service by exploring the needs and priorities of patients and office offerings. The Population Health - Patient Advocate will develop trusting relationships with the patients and be the primary contact for your assigned patients.

The ideal person will have understanding and strong flexibility in developing a consistent approach for excellent patient care. Strong collaboration will be necessary, with direction and guidance coming from various members of the population health teams, with the goal of patient excellence.

This is a fully remote role with working hours Monday-Friday 8-5pm CST. You will work from home with occasional travel to clinics in the East TN Region as needed.

What You Will Do: 

• Identifies patient care requirements and goals by establishing personal rapport with patients and other persons in a position to understand care requirements. 
• Establishes a compassionate environment through interactions with patients and caregivers.
• Documents patient interactions in the electronic medical record (EMR) and other software platforms.
• Monitors clinical status of patients (e.g., medication adherence and referral follow-ups) through dedicated EMR and software.
• Maintains continuity of care by documenting and communicating actions, responds timely to requests, builds and maintains rapport with the clinical team, escalates issues to day to day supervisor as well as Director of Quality as needed.
• Abides by HIPAA and maintains patient information confidentiality and privacy.
• Assists physicians and clinicians in orienting patients to their care plans and the Fast Pace Health network.
• Problem solves questions from patients or staff (e.g. problems with pharmacy, insurance, prior authorizations).
• Assists with specialty projects pertaining to the overall improvement and quality of care.
• Identifies and socializes opportunities to improve care journeys for Fast Pace patients
• Reports to work location as directed and is willing to physically work onsite at the assigned clinic when provider is present to provide real-time assistance to patients for identified care needs.
• Maintains safe and clean working environment by complying with procedures, rules, and regulations; calling for assistance from health care support personnel.
• Supports patients in decision making related to healthcare needs. May make suggestions for improvements & recommends solutions that fit the patient’s needs.
• Demonstrates superior product knowledge; accurately describes the features & benefits of all products using the appropriate tools.
• May serve as primary point of contact for members as they engage the service – this includes inbound and outbound.
• Educate member on available services within their respective health plan to meet their health related needs.
• Assists patients with scheduling follow-up visits and wellness exams. Communicates this information to their care team – including primary care, specialty care, and urgent care providers.
• Assists patients with medication adherence via reminders and best practices
• Connect patients with community resources as needed.
• Responsible for coordinating delivery date and time, set expectations for pick up, seeks feedback about experience and asks for referrals.
• Responsible for learning the aspects of compliance in the company by completing all mandatory compliance training
• Able to build trust and maintain friendly, cordial relations with all employees and patients by acting and communicating in a manner that results in a positive work relationship with customers, co-workers and managers.
• The ability to perform the physical, use of senses, cognitive, and environmental functions of the position, as specified on the physical demands.
• Ability to comply with Company standards of operations and adhere to the Core Values of the Company, of teamwork, communication, empowerment, quality of care, and friendliness.

Education: High School Diploma or it’s equivalent; Coursework or experience in Psychology, Social Work, Nursing or related allied health field are helpful

AND

Experience: At least 1 years of experience in a sales, customer service or health promotion role preferably in a medical setting. Experience preferred in promotion of healthy living (health care, hospitals, wellness programs, etc)

Fast Pace Health is committed to the principle of equal employment and creating an inclusive environment for the benefit of our employees, our patients, and our communities. We are an equal opportunity employer and welcome job applications from qualified individuals without regard to race, creed, color, ancestry, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, veteran status, marital status, parental status, genetic information or any other legally protected characteristics or conduct.
Please refer to the links below for information regarding your rights under certain federal laws: Mississippi Residents Only:
In Mississippi, Fast Pace requires pre-employment/drug/alcohol testing as a condition of employment. The law requires that Fast Pace notify applicants, in writing, upon application and prior to the collection of the specimen for drug and alcohol test, that they may be tested for “the presence of drugs [or alcohol] in their metabolites.” Miss. Code. Ann. § 71-7-3(5).

Applicants are limited to individuals from states, excluding the following: California, Colorado, Hawaii, New Jersey, New York, Rhode Island, Washington, and the District of Columbia.