At Fannie Mae, futures are made. The inspiring work we do helps make a home a possibility for millions of homeowners and renters. Every day offers compelling opportunities to use tech to tackle housing’s biggest challenges and impact the future of the industry. You’ll be a part of an expert team thriving in an energizing, flexible environment. Here, you will grow your career and help create access to fair, affordable housing finance. Job Description

As a valued colleague on our team, you will identify operational issues by observing and studying system functioning and performance results, investigate complaints and suggestions, as well as interview process supervisors and operators, and complete troubleshooting procedures.
THE IMPACT YOU WILL MAKE
The Support and Tools - Operations Engineering - Associate role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities:

• With support from more experienced team members, execute operational priorities.
• Support development of operational solutions by researching and gathering information about alternative solutions, related costs, and the impact on the total system.
• Improve operational quality results by studying, evaluating, and recommending basic process re-designs and assist with implementing changes.
• Gather information and opinion to inform unit design and modification teams.