Description

SUMMARY:
Works directly with the provider to accurately verbally interpret Spanish/English during the patient visit, ensuring meaning and context is maintained.

Requirements

SUMMARY:

Works directly with the provider to accurately verbally interpret Spanish/English during the patient visit, ensuring meaning and context is maintained.

MINIMUM QUALIFICATIONS:

High school diploma or equivalent required. Strong verbal and written communication skills. Must be fluent in Spanish, preferably certified as a medical interpreter. Previous healthcare experience preferred.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

· Bilingual Spanish skills

· Effective verbal and written communication skills.

· Medical/behavioral health terminology

· Computer proficiency and ability to quickly learn new applications

· Ability to ensure privacy

· Strong organizational skills

· Ability to work on multiple projects simultaneously

· Work effectively with a wide range of responsibilities

· Detail oriented

· Maintain professional appearance and conduct at all times

· Establish and maintain effective working relationships with providers, staff and management

· Document work processes as necessary.

DESCRIPTION OF DUTIES:

1. Accompany provider into the counseling visit with the patient and accurately interpret the counseling session between the patient and provider.
2. Perform any ancillary duties required by the provider during and after the visit.
3. When not working as an interpreter, will perform duties as assigned by the care manager coordinator which could include but are not limited to:
   1. Work on reports
   2. Assist staff in the clinic with miscellaneous tasks and processes.

OTHER RESPONSIBILITIES:

SAFETY:

Family Health Services enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe working environment. Each employee is responsible for completing all training requirements, participating in emergency response tasks as requested, and serving on safety committees and teams as requested. In addition, employees must accept the responsibility for maintaining the safety of themselves and others by adhering to all written and verbal instructions, promptly reporting and/or correcting all hazards or unsafe conditions, and providing feedback to supervisors and management on all safety issues.

COMPLIANCE (MEDICARE):

Family Health Services is committed to the very highest standards of ethics and integrity. It is our policy to properly determine the accuracy of reporting and billing our services in accordance with the rules, laws and regulations of FHS, the state government, and the federal government. FHS employees will do their part to ensure accurate documenting and billing practices, participate in compliance trainings and will identify and report any concerns or activities that may violate these standards.

Each employee will be trained on the FHS Medicare Compliance Plan and the Standards of Conduct and asked to sign a Conflict of Interest Statement at hire and annually thereafter. A copy of the Medicare Compliance Plan and the FHS Standards of Conduct are available on the FHS home page under the Compliance tab. 

PATIENT CENTERED MEDICAL HOME (PCMH):

Family Health Services is committed to providing our patients with the highest standards of care by becoming recognized as patient centered medical home. FHS staff is expected to participate in this process by being an active and willing PCMH team member. Specific duties and expectations may vary and will be identified by position and site.

PROCEDURE COMPLIANCE:

Employee must read and understand the general and specific operational, safety, and environmental requirements of all plans, procedures, and policies pertaining to this job. 

WORKING CONDITIONS:

Work is normally performed in a typical interior/office work environment. No or very limited physical effort required. No or very limited exposure to physical risk.