Job Description Job Description Salary: DOEJob Title: Community Support Services ManagerSalary: Depending On ExperienceLocation: TustinOpenings: 1) Position AvailablePosition Purpose :The Community Support Services Manager will be responsible for the daily operation of case management activities, implementation of new programs and compliance with policies and procedures. The manager will provide guidance and supervision to staff and will directly handle complex case management referrals. The position will be accountable for establishing or refining productivity standards for the team and ensure compliance with department policies and procedures in collaboration with the department Director. The manager will serve as a resource to Families Together of Orange County community health centers staff, providers and community partners. The Community Support Services Manager will promote collaboration, be up to date on best practices and establish and strengthen community partnerships.Core Duties and responsibilities, include but are not limited to:Support the vision, mission and goals of Families Together of OrangeAssist the team and department in carrying out the department and program responsibilities and collaborate with others to support short- and long-term goals/prioritiesMentors, trains and manages a team of non-clinical case managersOversees the process, management and tracking of case management referralsManages the data tracking and reporting and maintains accurate program documentationAssists with the development and oversight of case management programs, trainings, work plans and reportsCollaborate with director, team and other organization colleagues to develop and improve processes and workflowAssists in developing and revising policies and procedures to ensure compliance with program guidelinesAssist with assessment and other process improvement strategies to enhance the effectiveness of the case management department and or programsProvide direct case management and handle complex case referralsMaintains knowledge of current and best practices and industry trendsEstablishes and strengthens relationships with community and housing service providers as well as with private property manager/ownersParticipate in internal and external committees, coalitions and events such as community and health resource fairs, as appropriateComplete other projects and duties as assigned*This job description in no way states or implies that these are the only duties to be performed by the employee. He or she will be required to follow any other instructions and to perform other duties, within scope, as assigned by his or her supervisor.Education and Training :Bachelors Degree in Human Services or Social Work, Masters preferredBilingual: Spanish (Required)Qualifications, Skills, and Experience:Five (5) years experience in case managementPrevious staff management or supervisory experience, at minimum three (3) yearsExperience working with diverse communities and unhoused or at-risk populationsIn depth knowledge and experience of Orange County community, homeless and social service providers and resourcesExperience or familiar with County databases (i.e. Homeless Information Management System, Coordinated Entry System)Highly skilled interpersonal, with excellent relationship skills including conflict resolution with colleaguesExcellent communication skills, both written and verbalProficient in MS Office and OutlookValid CA Driver LicenseUtilize Trauma Informed Care ApproachFamilies Together of Orange County (FTOC) is proud to be an equal opportunity employer. FTOC does not discriminate based on race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state or federal laws.#J-18808-Ljbffr

by Jobble