1 Call Center Agent - Inbound Job in Schaumburg, IL
Familia Dental is Hiring a Call Center Agent - Inbound Near Schaumburg, IL
Familia Dental is looking for friendly faces who are customer-focused and thrive in an active call center environment.
Looking to get your foot in the door in the medical/health field? Are you friendly, goal-oriented and wanting to make a difference in the lives of others? Then keep on reading! This may be the perfect fit for you!
About the Company
Familia Dental is a dental service organization established in 2008 and has grown rapidly. We currently have 40 offices based in 5 different states and over 100 professional dentist ready to provide best in class comprehensive dental services from general dentistry to orthodontics. Our practice exemplifies the core values of quality, honesty, and care in everything that we do. Our company strives in community outreach and internal growth.
What we offer:
- Employees are eligible to earn a $1,000 monthly bonus and the opportunity to work from home based on their performance each month.
- Paid time off
- great culture and people
- community outreach
- many possibilities for internal growth and promotions within
The Call Center Inbound Agent ensures every patient calling in for a dental appointment is greeted, listened-to and scheduled in a compassionate, timely and professional manner. This position is our first impression between the company and the patients.
Responsibilities/ Job Duties:
- provide excellent customer service to all patients calling in
- Answering phone calls
- scheduling appointments based on needs of patients and availability of providers
- assist in answering general inquiries from patients
- Listen to patients while applying our processes and procedures
- Looking for solutions to our patients' challenges
- Ability to be on time and your shift
- Strong Computer Skills- Ability to maneuver within multiple computer systems at once
- Ability to handle multiple tasks and prioritize effectively
- ability to problem solve
- Exceptional customer/patient service skills (Customer focused attitude)
- Excellent professional verbal and written communication and listening skills
- Ability to read, write, speak and understand information and effectively relay information back to the patient
- Ability to carry out written or verbal instructions
- Ability to work in fast paced, patient-focused environment.
- Detail oriented
- Organizational and time management skills
- Ability to recognize and be sensitives to patients' emotions
- Prior Customer Service/ Call Center experience is strongly preferred but not required
Availability Required:
Working hours: M - F: 9:30 AM - 6:00 PM; Sat 8:00 AM - 4:00 PM
- Full time - 40 hours a week
- Saturdays are required for new hires
- 1 day off during the week
Job Summary
Full Time
$35k-45k (estimate)
04/27/2024
05/12/2024
familiadental.com
LOS LUNAS, NM
500 - 1,000
2008
AZAD KOUSHAN
$10M - $50M
Ambulatory Healthcare Services
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About Familia Dental
At Familia Dental, we believe that dental care should be effortless and affordable. When you join our team of licensed healthcare providers, you are joining the ranks of peers who are committed to making a difference in the lives of their patients. Familia Dental offers the best in patient care to under-served communities and we are truly family focused, treating kids and adults in all our clinical offices. Located across 6 states, with more than 40 locations, and 700+ employees, Familia Dental is one of the fastest growing dental groups in the US. Every practice is supported by Familia Dental... Management, a network of administrative and non-clinical-support services including marketing, scheduling, billing, HR, and other business-related structures. As a dentist at Familia Dental, you will have the opportunity to focus 100% on quality patient care while our Operations Team handles everything else for you. Our Dentists enjoy full autonomy over treatment plans, competitive salary and benefits, a strong and established patient flow, and opportunities for career progression. For more information, please visit https://www.vividsmiles.com/familia-careers-page-physicians
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