WORK LOCATION. Berlin & Home Office as hybrid modelREPORTING TO : COO - Florian Gerlach. FULL-TIME. WHAT YOU WILL DO. As our Director of Customer Care you are responsible for a team of 40 team members and quickly get up to speed with the challenges and opportunities facing our business. You are empowered to build the system and team that manages our customer relationships. You will develop and own all customer support metrics and be tasked with b...