I am Madhu from OTSI (Object Technology Solutions, Inc), we have an immediate opening for a Job Title PC Support II with one of our direct clients.

Job Title: PC Support II

Work Location: Burlington, KS 66839 (Onsite)

Duration: Long Term Contract

Job Description:

Under general supervision, install, maintain, and upgrade workstation hardware, software, and operating systems, support single and multifunction printing devices, smart phones, tablet devices, and mobile data systems. This position also involves PC moves and equipment upgrades. This person must be able to resolve problems associated with Service Desk tickets that need escalated. Individual must also provide technical knowledge and expertise necessary to solve medium to highly complex problems. This job is to be performed with limited supervision and has no responsibility or authority for the direction of others.

Working knowledge of standard concepts, best practices and procedures related to set up/configuration of desktop hardware and current operating system.

• Working knowledge of desktop operating and networking systems.
• Other competencies as required by specific assignments may include knowledge of audio-visual systems, ruggedized laptops, and other computer equipment.
• Communicates effectively with all levels of employees, both technical and non-technical.
• Manages time effectively while assuring attention to details.
• Finishes tasks accurately, completely and in a timely manner.
• Works effectively in a team environment.
• Makes sound decisions with general guidance.

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Education/Experience

• Associate’s Degree in a computer science-related field and 2 years desktop operating and networking systems OR
• 4 years recent experience in desktop operating and networking systems

Candidate will be working on-site in Burlington, KS. Core hours are Monday through Thursday 7:00a-5:00p with some flexibility, and opportunities for OT. There may be opportunities for remote work but primary work will be performed on-site and should be expected Monday through Thursday.

Soft skills will be considered as well as technical capabilities. Soft skills will include someone that fits in with the team, who can work with customers and breakdown complex concepts for users to understand. This includes meetings with many Executives for the organization that may include some high urgency issues needing addressed.

Working knowledge of Windows 10, Windows 11, Microsoft Office 365, Teams is required. Understanding of DNS and Active Directory (what it does and how it works). Candidate must be familiar with maintaining laptop and PC hardware in addition to laser printer technology. Candidate must have the ability to troubleshoot conference room issues that include A/V equipment. Experience with MECM (SCCM), Citrix, Virtual Desktop, and other Operating Systems is preferred.

In addition to normal office work conditions, candidate must have the ability to perform the physical activities of the job. (Includes, but not limited to awkward positions, balancing, lifting, carrying, pushing and pulling up to 70 pounds.)

Additional Notes:

Candidate will need to be comfortable working with armed security guards throughout the plant at all times. Must be comfortable being pulled away from the desk to work on issues in other locations throughout the plant. Candidate must understand the importance of following internal processes that are specific to a nuclear plant.

About us:

OTSI is a leading global technology company offering solutions, consulting, and managed services for businesses worldwide since 1999. OTSI serves clients from its 15 offices across 6 countries around the globe with a “Follow-the-Sun” model. Headquartered in Overland Park, Kansas, we have a strong presence in North America, Central America, and Asia-Pacific with a Global Delivery Center based in India. These strategic locations offer our customers the competitive advantages of onshore, nearshore, and offshore engagement and delivery options, with 24/7 support. OTSI works with 100 enterprise customers, of which many are Fortune ranked, OTSI focuses on industry segments such as Banking, Financial Services & Insurance, Healthcare & Life Sciences, Energy & Utilities, Communications & Media Entertainment, Engineering & Telecom, Retail & Consumer Services, Hi-tech, Manufacturing, Engineering, transport logistics, Government, Defense & PSUs.

Our Center of Excellence:

· Data & Analytics

· Digital Transformation

· QA & Automation

· Enterprise Applications

· Disruptive Technologies

Job Type: Contract

Pay: $20.00 - $22.00 per hour

Expected hours: 40 per week

Experience level:

• 4 years

Schedule:

• Day shift

Experience:

• Windows 10, 11: 4 years (Preferred)
• DNS and Active Directory: 4 years (Preferred)
• laptop and PC hardware: 4 years (Preferred)
• A/V equipment: 4 years (Preferred)
• MECM (SCCM), Citrix, Virtual Desktop: 4 years (Preferred)

Work Location: In person