Personalize.AI, an AI SaaS product, was released by ZS in 2020 for companies of all sizes to digitally transform and scale customer engagement. It has been gaining rapid traction in the market as it delivers a hyper-personalized 1:1 experience at scale. Enterprises can unlock more than 25% revenue growth using Personalize.AI (P.AI) by leveraging data from loyalty rewards programs, customer interactions, and campaigns to better understand which 1:1 customer experience, content, products, and offers to recommend.

Additional details can be found here: https://www.zs.com/solutions/artificial-intelligence-and-analytics/personalize-ai

DIRECTOR OF PRODUCT MANAGEMENT

We are looking for a Director of Product Management to join our team in Seattle. You will develop the roadmap of AI Products in commercial, personalization, consumer and NLP such as P.AI, Next-Best Action, Dynamic Targeting and ATLAS. Working hand in hand with firm leadership, product managers, clients, and your own team, you will have an immediate impact in steering a major product portfolio.

You will drive improvement in product practices to make collaboration more effective, prioritize cross-business features and to make the roadmap more impactful. The individual must have proven experience in client & business interactions, building and scaling strong product teams that deliver quality products working very collaboratively with business stakeholders, UX, Product Management, and Engineering Teams.

Responsibilities:

• You will own product vision, product strategy and product roadmap for multiple business functions
• Work with product managers, user experience designers, Dev engineers, QA analysts, consultants, and program managers to ensure that we build tools that wow our internal and external clients
• Stand up for product management practices that ensure quality products: innovation, competitive analysis, market sizing, licensing, roadmap prioritization, client interaction, etc.
• Know and care about what customers want from our service – and be willing to stand up for it!
• Translate complex business needs into functional and technical requirements, leading to efficient roadmap & manageable release schedule
• You have a knack of delivering new product features while keeping sight the of the industry, competition & market trends.
• Coach your team by providing clear career objects, priorities, technical advice, and performance reviews
• Hire and grow world class product managers. Motivate teams to go above and beyond while instilling accountability and keeping a focus on delivering results
• Empower your team to use industry best-in-class tools and technologies
• Assign and track deliverables to make sure your team meets internal and external deadlines

Qualifications:

ZS welcomes candidates with strong management and excellent technical experience.

• 7 years of product/analytics experience
• Ability to manage a global team and, leading a high performing team of product, design, technology, and business folks.
• Good understanding of engineering practices with modern web & mobile application platform, Cloud technologies (Big Data & ML desired)
• Prior experience of developing analytical & transactional applications with high volume users
• Demonstrated experience in working across multiple products in a BU, its stakeholders and demonstrate a high degree of influence across several teams/functions.
• Strong verbal, written and team presentation communication skills
• Ability to manage ambiguity with evolving business needs
• Exceptional problem-solving, troubleshooting, and organizational navigation skills
• Drive to push major initiatives, product changes, or process improvements across our development organization
• Ability to work in global cross-office teams, including travelling to remote offices as required
• Ability to operate independently with a high degree of autonomy
• ZS is a global firm; fluency in English is required

Additional Desired Skills

• Bachelor’s/Master’s in applied Fields & Science majors
• Experience managing a team using test driven development methodology