This is a full-time (100%), 12 month, annual renewable academic professional/administrative staff appointment.

Description:

This is a new position that will support both Care non-clinical case management, as well as student advocacy in student conduct matters. Work will involve mild and moderate cases with the opportunity to progressively take on more complex work with experience and comfortability. The Coordinator utilizes a student development approach in supporting the students they work with.

The successful candidate must be interested in providing support to students in distress through direct support and resource referrals. The successful candidate will support students through matters including by not limited to death or serious illness of a family member; medical illness/injury/hospitalization; mental health related concerns; financial hardship/ distress; and increased stress or other unexpected difficulties.

The Coordinator will also advise and represent students while providing students' perspectives at disciplinary meetings and hearings, balancing students' due process rights, and prioritizing student development outcomes. The Coordinator must familiarize themselves with University conduct proceedings and policies, in order to apply this information to current proceedings.

Specifically, the Coordinator will serve as an advocate for students who have concerns with scholastic dishonesty and behavioral misconduct. The Coordinator will work primarily with undergraduate student cases.

Job responsibilities:

Student Advocacy (45%):

• Balance students' due process rights and student development outcomes
• Meet with students, conduct intakes, and provide guidance about the disciplinary process
• Develop case strategies through consultations with staff
• Consult with parties and negotiate resolutions for mild and moderate cases
• Initiate formal fact-finding processes, including interviewing witnesses, analyzing data, and preparing cases for hearings
• Apply research skills and understanding of University policies
• Collaborate with students in formulating and presenting opening statements, cross examinations, and closing statements at hearings
• Represent students in formal hearing settings, as needed
• Support student in filing written appeals, as needed
• Maintain a positive relationship with University staff, faculty, and students
• Understand the University's reporting structure and work in tandem with the University staff and faculty
• Collaborate closely with Assistant Directors and Director of Care and Student Advocacy Services on case assignments

Non-clinical Case Management (45%):

• Provide follow-up support to faculty, staff, and student reporters involving students in distress
• Conduct outreach and develop detailed action plans and/or interventions for students in distress
• Provide effective communication and organized collaboration amongst key University departments, faculty, staff, community agencies, and facilities
• Collect, evaluate, and record all facts pertaining to students' cases, utilizing the Maxient database
• Provide referrals to support services within the University as well as community agencies
• Follow up on prior cases to ensure compliance with recommendations
• Collaborate closely with Assistant Directors and Director of Care and Student Advocacy Services on case assignments

Administration (10%)

• Review and analyze data for Care and Student Advocacy Services in close collaboration with the Director
• Prepare for Student Service Fee annual requests in close collaboration with the Director
• Schedule and manage meetings and/or hearing schedules with students
• Create and maintain confidential and private case files using Maxient (Care) and Titanium (Student Advocacy)
• Assist with annual budgeting and presentation process
• Provide feedback on unit growth and development

Minimum Qualifications:

• BA/BS plus at least 4 years of related experience or master's degree plus at least two years of relevant experience
• Demonstrated commitment towards diversity, equity, and inclusion work including working with diverse populations of students
• Ability to work with student conduct processes in a higher education setting
• Ability to work with college students in distress
• Strong verbal, written, communication, and interpersonal skills

Preferred Qualifications:

• Master's degree in student affairs, counseling, higher education, or related field
• Experience with Title IX in higher education
• Highly organized, proactive, strong ability to assist others in navigating through complex situations
• Nonclinical case management experience
• Client intake and management experience
• Conflict resolution experience
• Experience with database management
• Ability to prioritize college student development
• Ability to plan, monitor, evaluate, and manage multiple priorities
• Demonstrated ability to partner and collaborate with campus faculty and staff
• Ability to adapt advocacy skills to an administrative process

Additional Information:

• The annual salary range is $54,000-$57,000, depending on experience.
• Work will be completed in a hybrid environment.

*BIPOC candidates are encouraged to apply for this position.

**Due to issues related to conflict of interest, licensed attorneys cannot be considered for this position.

The department of Care and Student Advocate Services supports students in distress through collaborative interventions, as well as de-escalating crises and threats. For those accused of misconduct, we balance due process rights with fostering developmental outcomes. Formally two separate units, (Care Program and Student Advocacy Services), these units were combined in 2024 for greater collaboration, cross-training opportunities for staff, visibility, flexibility in resource allocations, and potential for synergy.

Working at the University

At the University of Minnesota, you'll find a flexible work environment and supportive colleagues who are interested in lifelong learning. We prioritize work-life balance, allowing you to invest in the future of your career and in your life outside of work.

The University also offers a comprehensive benefits package that includes:

• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
• Low-cost medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness (PSLF) opportunity
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at no cost

Please visit the Office of Human Resources website for more information regarding benefits.

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America's Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022).