Summary. Location: San Diego, CA (Hybrid). Industry: Cybersecurity. Team Size: 2–3 direct reports. Reports to: Global People Team (Slovakia HQ) and local Operations Manager. Travel: 1x/year to Slovakia. Compensation: $120,000–$180,000 base bonus (depending on experience). Team Coverage: Supporting :200 U.S. employees and up to 30 in Canada. Job Description. About ESET. ESET is a global cybersecurity company with European roots and a growing prese...
Summary. The Customer Success Manager I (CSM) is responsible for managing a portfolio of small to medium business accounts. CSM serves as the main point of contact throughout the customer's journey with ESET and contacts customers when necessary- based on reporting insights. Job Description. Collaborating internally to minimize renewal risk and championing customer needs are key aspects of the role. Staying updated on ESET's product offerings and...
Summary. A Consumer Support Specialist answers basic sales and support questions with some overlap with sales and support teams. You will work closely with the sales and technical support teams to ensure a high level of customer satisfaction. The employee is an expert in at least one product in which he has in-depth knowledge. Employee is primarily concerned with issues in his area of expertise, but also has good knowledge of other products. Job ...
Summary. A Technical Support Engineer provides technical product support to customers, partners and resellers using ESET products. The Engineer validates incoming requests for known issues and documents previously unknown issues for escalation to higher levels of support. The employee is an expert in at least one product in which he has in-depth knowledge. He or she is primarily concerned with issues in his or her area of expertise, but also has ...
Summary. A Customer Support Specialist answers basic sales and support questions with some overlap with sales and support teams. You will work closely with the sales and technical support teams to ensure a high level of customer satisfaction. The employee is an expert in at least one product in which he has in-depth knowledge. Employee is primarily concerned with issues in his area of expertise, but also has good knowledge of other products. Job ...
Summary. Sales Manager (High-Touch) is a significant driver of company revenue and growth with managing our largest and most strategic customers within the defined geographical sales territory. As an experienced and dynamic sales professional, Sales Manager (High-Touch) is responsible for maintaining & expanding the customer relationship by leading and driving end-to-end sales process to expand & enlarge existing customers. Job Description. The S...
Summary. The Channel Account Manager manages ESET MSP/MSSP Partner relationships and is responsible for accelerating partner business while driving incremental revenue to ESET business. Job Description. FUNCTIONAL RESPONSIBILITIES AND DUTIES. Responsible for understanding, managing, and developing complex partners and difficult-to close sales, building trusted relationships with partner reps, owners, and stakeholders. includes creative problem-so...
