Serve as Erie FCU’s Fraud Coordinator to review the operations of all attempted and/or committed fraud as well as detection to ensure cases of unlawful financial maneuvers are properly handled, logged, and reported. Work with the Fraud Coordinator II to investigate fraud activity as well as develop and implement action plans for detecting fraudulent activities in the organization.

ESSENTIAL FUNCTIONS

• Maintain a thorough working knowledge of the credit union’s member and deposit servicing systems.
• Maintain knowledge and understanding of the credit union’s products and services in association with policies and procedure.
• Maintain a thorough and up-to-date understanding of applicable regulations and laws.
• Act as member point of contact in ID Theft or Fraud case incidents.
• Analyze the identity theft information to understand the seriousness of the theft.
• Maintain database of member personal data and theft case information for timely retrieval and analysis.
• Complete member correspondence in response to account restrictions due to actual or attempted fraudulent activity.
• Perform account reviews to identify attempts to commit fraud and take appropriate steps to mitigate losses.
• Collect and analyze system data to identify fraudulent transactions.
• Communicate with third parties to verify the authenticity of submitted documentation.
• Maintain supporting documentation of fraud.
• Analyze member statements and evidence to resolve fraud cases and claims.
• Coordinate with law enforcement agencies to assist in tracking and prosecution.
• Provide Compliance Dept. case information for the timely filing of required BSA reporting.
• Provide assistance and guidance to other departments, as necessary, to ensure all tasks are completed in a teamwork environment.
• Effectively communicate with other departments.
• Ensure all email and phone requests are answered in a timely and professional manner.
• Maintain current knowledge of and compliance with all Credit Union policies and procedures, including compliance with the Bank Secrecy Act and all federal laws and regulations as set forth by the NCUA and other regulatory agencies.

NOTE: The list of essential functions is not exhaustive. It may be supplemented as necessary from time to time.

ADDITIONAL FUNCTIONS

• Ensure records are maintained accurately.
• Maintain up-to-date procedures for all areas of this position.
• Maintain a professional and clean personal work area.

JOB SPECIFICATIONS

• Requires well-developed interpersonal skills for communicating with co-workers, law enforcement, and legal teams.
• Requires completion of high school education and additional coursework (equivalent to two years of undergraduate study) in accounting, business, finance or a related curriculum. Must also have least two years of experience in a financial institution operations or fraud detection position.
• Knowledgeable regarding applicable federal and state laws and regulations.
• Requires PC proficiency and a good working knowledge of Word, Excel and PowerPoint software programs.
• Requires strong analytical skills, the ability to work well unsupervised, organize work efficiently, and maintain a high level of motivation.
• Requires a high level of confidentiality.

PHYSICAL REQUIREMENTS
Sitting = Continuous Crawling = Occasional
Standing = Frequent Climbing = Occasional
Walking = Frequent Balancing = Occasional
Driving an automobile = Occasional Reaching Overhead = Occasional
Lifting/Carrying = Occasional Reaching Forward = Occasional
Amount of Weight = 15-25 lbs. Kneeling = Occasional
Squatting = Occasional Push/Pull = Occasional
Bending = Occasional Twisting = Occasional

DISCLAIMER
The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.