Description:
Do you take pride in great customer service, attention to detail, and exceptional organizational skills? If you also appreciate a supportive team culture, variety in your work, and making a positive difference while making a living, then you should join the Sprague family as a Client Operations Specialist.
Sprague Pest Solutions is one of the fastest-growing commercial pest control companies in the West, headquartered in Tacoma, WA. We are seeking a proactive problem-solver to join our Tacoma Operations Center.
What you'll do:Work independently in a fast-paced call center environmentIntake service requests and complaints, finding ways to wow the customer and turn failures into winsMake collection calls, schedule services, and update account recordsServe as a link between clients, management, service and sales teams to keep pest control operations running smoothly
What we do at Sprague:Working for Sprague means passionately delivering uncompromising service. We focus on our commitment to our clients and ourselves; consistency, accountability, respect, teamwork among co-workers, our clients, and the community; and environmental responsibility in our approach to pest prevention.What you'll get working here:Salary: $20-25/hr to start (depending on experience)Pride in your work and the Sprague missionA supportive team environment based on family valuesUnlimited growth opportunities, with tuition assistance and leadership trainingBenefits :Health, Vision, Dental Insurance within 30 days of hire401K after 1 year, with 100% match up to 3% plus 50% match up to 6%Paid time off: Personal time available day 1, holiday and vacation time after 90 daysChild care assistance and college savings plan
Requirements:
What you bring to this role:2 years customer service experience1 years working in a call center or professional office environmentHigh school diploma or equivalentAttention to detail and high standards of work qualityHunger for knowledge and professional developmentCompetitive approach to both individual and team performanceWillingness to take on new challenges and seek out opportunities to improve business operations
W. B. Sprague Company Inc. reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.
All offers of employment are contingent upon a satisfactory motor vehicle record report that is checked annually.
Sprague Pest Solutions is an Equal Opportunity employer and promotes diversity through a culture of inclusion and opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristics protected by law. We are a drug and smoke-free environment.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
Detailed Job Description:
Position SummaryThe primary function of the Client Operations Specialist is to provide friendly, knowledgeable, and prompt support for internal and external customers by quickly and effectively addressing actual or potential problems and taking advantage of opportunities to exceed client expectations. The Client Operations Specialists are the lifeline for our clients, service and sales teams to keep pest control operations running smoothly and effectively. The Client Operations Specialist is a problem-solving go-getter who thrives in a fast-paced environment with little direct supervision.
Essential Duties and ResponsibilitiesAnswer incoming service requests by multi-line phone, email, or online portalResearch customers' requests to uncover all potential needs and concerns, then determine appropriate actionTriage complaints and service issues with empathy and problem-solving approachLog complaints, service issues, requests, changes to scheduled service, ensuring customers, technicians, and managers are informed of actions required and takenDevelop valuable relationships with customers, delivering first-class customer service in every interactionSchedule service calls, providing complete and accurate information to technicians, managers, and customersAssist managers and technicians with mapping, routing, and assignment of accounts and service callsProvide first-tier technical support for customers and service personnel, escalating to IT support or manager as neededHelp clients understand their bills, navigate the customer portal, and process paymentsConduct accounts receivable activities, including making outbound collection calls, resending invoices, escalating payment issues to managers, documenting activities and agreementsProvide administrative support to the sales team by entering leads, pricing details, contacts, and activities into the account management systemInspect and quality check service reports and paperwork, resolve and escalate issues, and file records accuratelyRun, manage, and deliver reports according to schedule and audienceWork with technicians and Branch Administrative Coordinators to manage license applications and renewals
Education & Experience2 years customer service experience1 years working in a call center or professional office environmentHigh school diploma or equivalentQualifications and Requirements:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Knowledge, Skills, and AbilitiesAbility to communicate effectively verbally and in writing with customers, peers, and managersAbility to navigate conflict, recommend options, and facilitate solutions that best serve the customer and the company's objectives and valuesAbility to set priorities and manage time to accomplish work goals according to quality standards and deadlinesAbility to adapt quickly and work effectively in a fast-paced office environmentAbility to perform effectively with minimal direction, self-direct work, and escalate problems to manager where appropriateAttention to detail and ability to recognize and correct errors and inconsistenciesProficiency in computer software and systems including, but not limited to Microsoft Office (Word, Excel, Outlook), scheduling and mapping software, billing systems, and web-based portals; ability to learn new software quicklyPay Range:$20-25 per hour to start, depending on experience
Compensation details:
20-25 Hourly Wage
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